BlackBerry Forums Support Community

Mirella · 10-21-2008, 11:22 AM

SPR Status Not Connected... I tried to Start the Blackberry Router through Control Panel - Administrative Tools... Will not Start. Please help. What can I do?? I think i troubleshooted with all that you an imagine

fadmin · 10-21-2008, 01:52 PM

It means that your firewall is blocking outbound 3101 port or your internet is down or RIM is down or someone else installed another BES server with the same SRP keys that belongs to your BES server. If your internet connection is not an issue then call whoever you bought your BES from to confirm why it isn't connected.

Mirella · 10-21-2008, 07:27 PM

Ok... i now know that My BB Router is using Port 4101 same as the Watchguard controld.exe. What can i do to fix this. They are both in the same server and our company has only one server. Please Help

fadmin · 10-22-2008, 06:50 AM

4101? You sure? Go to Control Panel and open Blackberry Server configuration applet and there see if router uses 3101 or 4101? Make sure it is 3101. Test connection and if succesfull SRP should show connected.

Mirella · 10-22-2008, 07:41 AM

On the BSC it does use 3101 and tested it with a success; but when connecting it uses Port 4101 just like Watchguard. I called Blackberry and they said Port 4101 can't be changed; My only option is to change that controld.exe to anothe port no. I don't know how to do that.

fadmin · 10-22-2008, 07:56 AM

Read this and you may find your answer there. Not really familiar with Watchguard. Sorry I could not help more.
http://www.blackberryforums.com/bes-...led-start.html

Mirella · 10-22-2008, 08:01 AM

Thanks a lot for your replies. I appreciate it. I guess that's why they say BES should have its separate server

I'll keep pulling my hair out. If you come across anything, please post it

Thanks,
Mirella

fadmin · 10-22-2008, 08:03 AM

Hmmm... I guess it is what it is and will not work together at all.
http://www.blackberryforums.com.au/f...-code-0-a.html

Mirella · 10-22-2008, 08:13 AM

Yeah! Instead of using BES can I just do a redirect? What other way can I install outlook exchange to the device?

fadmin · 10-22-2008, 08:23 AM

Is it one BB user type of the deal? Yes, you can use desktop redirector but then no wireless calendar,tasks,contacts or notes syncing, no GAL lookups, no attachment rendering, no wireless reconciliation. In addition to that you'd need to make sure your desktop stays on all the time and that you are logged onto it. You may try to install BES on vmware or even XP workstation.

Mirella · 10-22-2008, 08:32 AM

that sounds horrible... He's not going to like that. I guess only emails will work? No synching?? Yikes.
So, I can install the BES on an XP PC? I just need to make sure its running all the time, that's all?

fadmin · 10-22-2008, 08:42 AM

No it will work but just not wirelesly. Email will be redirected wirelesly as long as his workstation is turned on and he is logged onto it. Workstation can be locked though. If he reads an email message or reply and forward they will not be marked as such in Outlook unless he connect his berry with wire and sync. Yes, you can. It isn't supported but will work. And yes, unless any of these are not running all the time nothing will work.

Make sure you uninstall first BES before installation of BES on XP.
Out of curiosity their network is SBS2003 or something like that, isn't it?

Mirella · 10-22-2008, 08:51 AM

Yes.
Thanks a lot for your help. I'll let you know the outcome/disaster!!

fadmin · 10-22-2008, 08:52 AM

Hate SBS and all in one cr...

fadmin · 10-22-2008, 08:54 AM

Good luck and maybe you should consider posting issues like this to BESAdmin BES Admin Corner - BlackBerryForums.com : Your Number One BlackBerry Community because you might get your help faster then here.
Cheers.

Mirella · 10-22-2008, 09:18 AM

Thanks. Will do.