[bundy]

When I had a 7290, I used to be able to look up a work colleague, see their 4 digit extension number, click and choose call work, the BB would dial the 10-digit phone number and after answering dial the 4 digit work number.

I now have an 8310 and it tries to dial just the 4 digit number.

How can I enter the main number so that it does this every time.

Thanks

[bundy]

Bump

[zerog46]

I have many numbers entered as below and they work fine.

000-000-0000 Ext. 000

[bundy]

Originally Posted by zerog46

I have many numbers entered as below and they work fine.

000-000-0000 Ext. 000

That works as well, but somehow my old 7290 "picked up" that all of my "work" contacts had the same first 10-digit number.

I think maybe it is exchange/BES related, because now we have at least 15 users complaining of the same thing.

[canuckle]

go into Call log -> Options -> Smart Dialing and enter your office number there.

[bundy]

Perfect, thank you very much.