[amargarit]

Hi to all here, here is the issue I am having with one of my users on the BES at work. I am coping his request in hopes someone can help. I have already had him remove the MSN, Yahoo, and Blackberry Messenger, but he said he has already done this...here go's

The issue manifests itself with the following symptoms:

Users may appear offline when really online. The opposite is also true such that a user can appear online (last known state by your resident tool) when they are actually offline.

Next, you can send an online user several messages and they simply do not receive. Likewise, they can be sending you a message and you don't receive.

Finally, simply exiting the tool and ensuring it is shut does not fix the issue. When you restart the application and log back in, it remains symptomatic.

The only fix is to completely reboot.

Then it works for a period of time.

[mckinneycm]

What messenger app are they using? You never mentioned that.