I believe the uptime setting is pretty sensitive when getting the unlock code from the website (i.e., once you have read the uptime on your phone, get it into the website QUICK) . . other than that, I suggest going to the unlock code website and try getting a new key.
If all else fails, you might want to read through the entire string for the post on Crackberry . . several people had varying difficulties getting it to work, but the two persons who developed the "trick" and the website were able to help them out
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