BlackBerry Forums Support Community

Cameronrs5 · 08-10-2009, 01:57 PM

With my old curve I used to be able to access my blackberry files/folders via the my computers in windows.. But on this bold when I click my computer and the H drive (which is the blackberry) it says please insert a disk. Mass storage is on and it still does nto work. Anyone else have this issue or can help me?

ian12 · 08-10-2009, 02:14 PM

i think so try going to the clock then options then where it asks what to do when on charge change it to do nothing

this turns off bedside mode whilst charging then you comp should see your mem card this problem bugged me for about a week!!!

hope it helps

Cameronrs5 · 08-10-2009, 02:18 PM

still not working....

Cameronrs5 · 08-10-2009, 02:20 PM

now that I think about it, I dont even see the drive show up in my computer when it is plugged in

miamirulz29 · 08-10-2009, 02:43 PM

options > memory > auto enable mass storage mode when connected- yes

Cameronrs5 · 08-10-2009, 02:57 PM

you apparently didn't read my post, that is always enabled

coffee-turtle · 08-10-2009, 03:33 PM

also...

options > memory > Media Card Support = ON

Cameronrs5 · 08-10-2009, 03:44 PM

all of that is on as I said in my first post, can anyone help?

coffee-turtle · 08-10-2009, 04:00 PM

my MTS is on as well, but I am not sure that would really make a difference. sorry bud.

miamirulz29 · 08-10-2009, 04:04 PM

are the files on a media card or on the device memory?

Cameronrs5 · 08-10-2009, 04:08 PM

they are on the media card

miamirulz29 · 08-10-2009, 04:09 PM

take out the media card, transfer the files to the pc and reformat the media card.

Thatzmister2u · 08-10-2009, 04:10 PM

Is the device password protected? If so try disabling the password and then connecting.

Cameronrs5 · 08-10-2009, 04:31 PM

How am I going to reformat this card, I dont have a reader for something so small.

Disabled password and try re connecting, still doesnt show up in my computer

miamirulz29 · 08-10-2009, 05:14 PM

If you don't really need the files, then you can reformat on the bold. Go to options > memory > menu button > format.

Nikon1 · 08-10-2009, 05:30 PM

Had the same problem on my Gf's bold: Windows explorer didn't see the Bold or the 2GB memory card, yet DM saw the phone.

Head over to this sit / thread - fixed her phone in about 20 seconds:

Mass Storage issues? (Here's the fix) - Discussed in BlackBerry Multimedia forum - PinStack.com - Smartphone Professionals Alliance.

BlackBerry Forums Support Community

Mass storage is on but still cant access my blackberry...