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Old 08-16-2009, 12:45 PM   #1
mfadetoblack
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Default tour wont show up on Desktop

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Hey every1 Iv been having trouble ever since i got my tour. when i plug it in to the computer -i have a macbook pro os 10.5- the SD card wont show up on my desktop and the mac doesn't recognize the phone. i enabled mass storage and that didnt fix the problem. any ideas?
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Old 08-16-2009, 12:47 PM   #2
MidnightDraven
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you need drivers to get it to work
download either pocketmac
or missingsync

both alternatives to blackberry desktop manager
which will likely have sufficient drivers.

desktop manager for Mac is rumoured to be released in sept.
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Old 08-16-2009, 01:22 PM   #3
mfadetoblack
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i already have the latest version of pocket mac is there a place i can get just the drivers for mac?
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Old 08-16-2009, 01:35 PM   #4
MidnightDraven
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no idea.
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Old 08-16-2009, 02:39 PM   #5
ndub33
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Are you connecting via a hub or directly to your laptop? Hubs sometimes don't like DM.
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Old 08-16-2009, 06:51 PM   #6
joeya7
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Go to Options>Memory>Media Transfer Protocol set to Off, Mass Storage Mode Support On, Auto Enable Mass Storage Mode When Connected Yes

I was having the same problems with my tour and Macbook. After talking to RIM support and making those changes it connects fine now.
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Old 08-17-2009, 05:29 AM   #7
mfadetoblack
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so i fixed the problem with downloading the new drivers found the link in a thread here. thanx for all your help guys. and another side note if you have trouble with pocket mac you only need to delete the preferences in the library.
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Old 08-17-2009, 09:34 AM   #8
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would you mind posting that link mfadetoblack. Thx!
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