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11-27-2009, 04:32 PM
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#1
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Thumbs Must Hurt
Join Date: May 2008
Location: Tampa, FL
Model: 9700
OS: 5.0.0.604
PIN: N/A
Carrier: AT&T
Posts: 94
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Wirelessly posted (Dick Wiggler)
So I did the alt+right caps+del trick to free up some memory. The phone turns on and all of my contacts are gone, my entire address book. I restarted it again and my girlfriends # is in there, but that's it. What on earth just happened?! I tried syncing from SkyDeck but they apparently don't have a mobile site so that's no help.
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11-27-2009, 04:46 PM
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#2
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
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Wirelessly posted (8820)
Make sure you didn't somehow enable a filter.
__________________
- Ira
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11-27-2009, 05:01 PM
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#3
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Thumbs Must Hurt
Join Date: May 2008
Location: Tampa, FL
Model: 9700
OS: 5.0.0.604
PIN: N/A
Carrier: AT&T
Posts: 94
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Wirelessly posted (Dick Wiggler)
No filters as far as I can tell and all the options seem just as I left them. Could this be the work of SkyDeck?
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11-27-2009, 05:10 PM
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#4
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BlackBerry Master
Join Date: Apr 2008
Location: smelLA, caLAMEfornia
Model: 8320
OS: 4.5.0.182
PIN: infarina
Carrier: of alotta bacteria
Posts: 4,932
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Wirelessly posted (Tmo's cheapest BB customer)
First time I've heard of a reset deleting contacts. Hmmm do you have a backup copy of your data from BB desktop manager? (Sorry, not familiar with skydeck).
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11-27-2009, 05:12 PM
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#5
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
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Wirelessly posted (8820)
See what others say. I don't know SkyDeck.
If you haven't been backing up to a computer using Desktop Manager, start doing that after you re-enter you info.
__________________
- Ira
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11-27-2009, 05:12 PM
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#6
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Thumbs Must Hurt
Join Date: May 2008
Location: Tampa, FL
Model: 9700
OS: 5.0.0.604
PIN: N/A
Carrier: AT&T
Posts: 94
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Wirelessly posted (Dick Wiggler)
I do have it backed up on DM, but how do I ensure it doesn't copy what's on the phone and end up deleting my backup list in DM?
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11-27-2009, 05:15 PM
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#7
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BlackBerry Master
Join Date: May 2008
Model: 9930
OS: 7.1.0.163
PIN: N/A
Carrier: Verizon
Posts: 4,351
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If you restore the contact data from the backup that is already on your computer, it won't be copying the data from the device.
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11-27-2009, 05:21 PM
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#8
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
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Wirelessly posted (8820)
What MM said. Also, do a selective restore of just your contacts.
But figure out what happened. That would be a real pain if it happened when you couldn't get to your backup for a while.
__________________
- Ira
Last edited by aiharkness; 11-27-2009 at 05:22 PM..
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11-27-2009, 05:23 PM
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#9
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Thumbs Must Hurt
Join Date: May 2008
Location: Tampa, FL
Model: 9700
OS: 5.0.0.604
PIN: N/A
Carrier: AT&T
Posts: 94
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Wirelessly posted (Dick Wiggler)
I'm at work and can't get to my backup for another 7 hours. Hope it works!
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11-27-2009, 11:25 PM
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#10
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BlackBerry Master
Join Date: Apr 2008
Location: smelLA, caLAMEfornia
Model: 8320
OS: 4.5.0.182
PIN: infarina
Carrier: of alotta bacteria
Posts: 4,932
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Wirelessly posted (Tmo's cheapest BB customer)
If you want to play it safe, just do a one-way sync.
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11-28-2009, 08:15 AM
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#11
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BlackBerry Master
Join Date: May 2008
Model: 9930
OS: 7.1.0.163
PIN: N/A
Carrier: Verizon
Posts: 4,351
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I would recommend doing an Advanced Restore from the backup rather than a sync. Once you verify that the contacts you want are on the device, THEN do a one way sync.
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