[maschievano]

Hello,
a customer of mine has the BES 3.6 SP0 for exchange.
From 1 week, and for 1 user, the blackberry manager show 2 lines (with the name of the user).
Every attempt to remove the user fail, and he cannot use the blackberry.

Do you know how can i solve this rebus?

Do you think this:
http://support.bigfix.com/bes/instal...adutility.html
http://software.bigfix.com/download/...emoval-4.1.exe

can work?

Thanks

[maschievano]

sorry, it's 3.6 SP3, non SP0.

We're not able to upgrade to 3.6 Sp5 because it's ask for the CD or the installation source and we can't find the original CD (installation was execute about 1 year ago)

[Matthew Ong]

Try to remove the user stats files manually

[maschievano]

Originally Posted by Matthew Ong

Try to remove the user stats files manually

where can I find this file for this user? (and How I'm sure that the file is ownered by that user)

[BBTechGuy]

What error do you receive when you try to remove the user?

[maschievano]

Originally Posted by BBTechGuy

What error do you receive when you try to remove the user?

Failed to access the mailbox for this user.

Sorry for the delay

[BBTechGuy]

That's generally a Permissions related error. Try running IEMSTest against that user's account.

[maschievano]

Originally Posted by BBTechGuy

That's generally a Permissions related error. Try running IEMSTest against that user's account.

iemstest.exe
Open default message store mailbox - BES Blackberry
Opening message store for "Surname e Name" using /O=farm/OU=AZIENDA/cn=Recipients/cn=531271 /O=farm/OU=AZIENDA/cn=Servers/cn=W3GEN06/cn=Microsoft Private MDB.
"Surname e Name" Mailbox opened successfully.
Root Folder open succesfully.
Folder Created Successfully
Test Folder deleted successfully
Test completed Succesfully for "Surname e Name"

Where "surname e name" is the user name.... but!

DON'T WORK.

[jibi]

Originally Posted by maschievano

Do you think this:
http://support.bigfix.com/bes/instal...adutility.html
http://software.bigfix.com/download/...emoval-4.1.exe

can work?

BES, in that case, stands for BigFix Enterprise Suite not BlackBerry Enterprise Server - so no, it won't work.

[BBTechGuy]

You could always enable logging for the Manager and see what error is being thrown.

[BlackBerryLinks]

Originally Posted by maschievano

sorry, it's 3.6 SP3, non SP0.

We're not able to upgrade to 3.6 Sp5 because it's ask for the CD or the installation source and we can't find the original CD (installation was execute about 1 year ago)

Did you try SP7?

Regards,
Bob

[maschievano]

Originally Posted by BlackBerryLinks

Did you try SP7?

Regards,
Bob

No, I Didn't
Do you think it can work?

[BlackBerryLinks]

In the older SP the original software was a known issue, not sure if it is still in SP7. Try it...

Regards,
Bob