[totalstu]

Hi,

I'm having trouble getting an app (Poynt) to push from our BES (4.1.6.23) to a device. I create the software config, etc. but the app does not push down to the device. I checked the device.xml file and I see the device (8330) in there. In the POLC log i see the following: GetHHCodePackages failed with the error: HHCM_DEVICE_NOT_SUPPORTED.

I'm lost at this point and hoping someone can assist.

Thanks

[penguin3107]

What is the version of the OS on the the 8330?
Does the version of the handheld OS you are trying to deploy to support the version of Poynt?

[totalstu]

The 8330 is running 4.5.0.138. According to the Poynt people the app should work on any OS 4.3 or higher.

[RadHaz75]

have you updated your device.xml and vendor.xml files on the bes?

[totalstu]

Yes to Device.xml (updated so I could activate a user with a 9800). There is no vendor.xml as it was deleted to enable O/S upgrades from different vendors.

[penguin3107]

Originally Posted by totalstu

There is no vendor.xml as it was deleted to enable O/S upgrades from different vendors.

*facepalm*

[RadHaz75]

Originally Posted by penguin3107

*facepalm*

[totalstu]

I take that as meaning I should put back the vendor.xml file, at least until I need to remove to upgrade an O/S?

Thanks

[totalstu]

Ok, i put back the vendor.xml file and was able to push the app.

Thanks