[CCK01]

Seriously, do RIM have a solution for Red "X" problem? I saw many post and went thru many KB and none of them provide strong solution or resolve the problem. I have a user account refused to send, then I wipe the device and update OS. It worked for 24 hours, then the user get the Red "X" again. Now, I have to exchange to different device and hopefully will work.

Right now, I don't see any solution!! Any comment?

[penguin3107]

There isn't one solution to this, because there isn't one problem.
There could be many reasons why this is happening.

Can you please provide more detailed information about this issue?
What troubleshooting steps have you taken?
What platform and version of BES?

On the message which gets the Red X, if you open it on the handheld and scroll up, what's the actual error message say?