[bd142001]

I have a user that I can't activate the her account on our BES. I beleive it has something to do with her account, but I have verified that her settings (groups, besadmin account rights, etc.) are the same as other users.

When I try to activate on any device she receives the network email, but it does not remove the email from her mailbox and the activation eventually fails. I have verified that she has the enterprise data plan, and I have also tried activating her account on my BlackBerry and it still did the same thing.

Any advise would be great. Thanks,

[knottyrope]

remove all etp.dat files in mail box and double check permissions too
then try again
then post us the MAGT log info after you try to activate it


also some great info on activations here
http://supportforums.blackberry.com/...ht/true#M20472

[bd142001]

I've tried that and sorry forgot to post what i was getting in my MAGT log:

[30053] (03/28 00:13:59.643):{0x2E74} Retry start for user: /o=userinfo[30041] (03/28 00:13:59.643):{0x2E74} Starting handheld for USERNAME
[40153] (03/28 00:13:59.645):{0x2E74} PMDatabase::OpenNamedFolder: opening existing folder 'BlackBerryHandheldInfo'
[40155] (03/28 00:13:59.645):{0x2E74} PMDatabase::OpenNamedFolder: opened an existing folder 'BlackBerryHandheldInfo'
[40158] (03/28 00:13:59.655):{0x2E74} Pager::OpenClientDatabase: invalid number of messages in client folder , num msg = 4
[20152] (03/28 00:13:59.655):{0x2E74} OpenDatabase() failed for USERNAME
[20154] (03/28 00:13:59.655):{0x2E74} User USERNAME not started
[50079] (03/28 00:13:59.655):{0x2E74} 1 user(s) failed to initialize

Thank you for the link, I will review, but if anything stands out here please let me know. thanks,

[knottyrope]

how many messages do the user have in the inbox?

[bd142001]

At the time of that activation i would say 4. Now there is about 10, she keeps the inbox clean.

[lprmcnit]

I've seen situations where the only way you can get a device to activate is to remove it from bes and add it back.....don't know why exactly.....these devices have followed the pattern you describe, network message arrives but never vanishes..the other thing that I've found will work sometimes is to give them a static mailbox agent....

[hit.singh]

Ifaced same issue for one of the user.I tried changing her device,recreating her ID and even tried making her id as static but mothing worked.

Finally i connected her device to my laptop and open BAS frm my laptop.Went to attached devices and then did activation and it happened in 5 mts.

No clue why it was not happening on WIRELESS