|
|
|
 |
03-01-2006, 11:15 PM
|
#1
|
|
Thumbs Must Hurt
Join Date: Sep 2005
Location: Houston
Model: 9800
PIN: 25DB352D
Carrier: AT&T
Posts: 125
|
Email with no send option
Please Login to Remove!
When I try to reply or forward email, I have no "send" option, only "Save Draft".
I can compose email and send, any suggestions?
__________________
You've been bb'd
AT&T
9800 Torch
Playbook 64G
|
|
Offline
|
|
|
03-01-2006, 11:21 PM
|
#2
|
|
BBF Veteran
Join Date: Apr 2005
Location: Lost in Translation
Model: 8700c
Carrier: Cingular
Posts: 3,190
|
What model and are you using BES or BIS?
__________________
He's Back....and better than ever!
|
|
Offline
|
|
|
03-01-2006, 11:24 PM
|
#3
|
|
Thumbs Must Hurt
Join Date: Sep 2005
Location: Houston
Model: 9800
PIN: 25DB352D
Carrier: AT&T
Posts: 125
|
8700C, Cingular, BES. It's worked fine until since Thanksgiving, started this about an hour ago.
__________________
You've been bb'd
AT&T
9800 Torch
Playbook 64G
|
|
Offline
|
|
|
03-01-2006, 11:28 PM
|
#4
|
|
BBF Veteran
Join Date: Apr 2005
Location: Lost in Translation
Model: 8700c
Carrier: Cingular
Posts: 3,190
|
Did you try a hard reset?
__________________
He's Back....and better than ever!
|
|
Offline
|
|
|
03-01-2006, 11:32 PM
|
#5
|
|
Thumbs Must Hurt
Join Date: Sep 2005
Location: Houston
Model: 9800
PIN: 25DB352D
Carrier: AT&T
Posts: 125
|
Yes, twice. COnnected to my desktop manager and checked all the settings to make sure nothing changed. Everything is as originally set.
__________________
You've been bb'd
AT&T
9800 Torch
Playbook 64G
|
|
Offline
|
|
|
03-02-2006, 08:25 AM
|
#6
|
|
Thumbs Must Hurt
Join Date: Mar 2005
Posts: 67
|
I had the same problem and had to go through the Enterprise Activation process again to correct it.
|
|
Offline
|
|
|
03-02-2006, 09:31 AM
|
#7
|
|
New Member
Join Date: Dec 2005
Model: 8700c
Carrier: Cingular
Posts: 10
|
Had that happen to one of our guys. I resent the service book to his BB and it was fine. Seemed to have happened after he did a desktop sync (we are using wireless sync via the BES). He did another desktop sync, same thing happened - resending the service book corrected it. I have not had a chance to go further on why it happened.
|
|
Offline
|
|
|
03-02-2006, 11:51 AM
|
#8
|
|
Talking BlackBerry Encyclopedia
Join Date: Nov 2005
Location: Brossard, QC
Model: 8830
Carrier: Bell
Posts: 244
|
maybe the desktop manager install was for the "BIS" solution, not "BES"
reinstall desktop manager with the correct option might be a solution in this case
__________________
Francois B 
With sufficient thrust, Blackberrys can fly
|
|
Offline
|
|
|
03-02-2006, 12:11 PM
|
#9
|
|
Thumbs Must Hurt
Join Date: Sep 2005
Location: Houston
Model: 9800
PIN: 25DB352D
Carrier: AT&T
Posts: 125
|
Thanks, good suggestions, I will give them a try.
__________________
You've been bb'd
AT&T
9800 Torch
Playbook 64G
|
|
Offline
|
|
|
03-02-2006, 04:36 PM
|
#10
|
|
Talking BlackBerry Encyclopedia
Join Date: Oct 2004
Location: Atlanta, GA
Model: 9000
Carrier: AT&T
Posts: 221
|
Not having the Send option in your menu is almost defnitely an indication that your device does not have the service book for BIS. I'm hoping that Cingular has a web portal that allows you to re-send these service books to your device over the air. At the very least, you should be able to call Cingular support and have a rep do it from their console.
__________________
Cheers,
Mason
"If tyranny and oppression come to this land, it will be in the guise of fighting a foreign enemy. No Nation could preserve it's freedom in the midst of continual warfare." -- James Madison.
|
|
Offline
|
|
|
03-02-2006, 09:27 PM
|
#11
|
|
Thumbs Must Hurt
Join Date: Sep 2005
Location: Houston
Model: 9800
PIN: 25DB352D
Carrier: AT&T
Posts: 125
|
Do I need the BIS service books if I have a BES connection? My BB IT group does not know what I mean when I asked if they could resend my service books. Is a link to BB.com that explains the proceedure?
__________________
You've been bb'd
AT&T
9800 Torch
Playbook 64G
|
|
Offline
|
|
|
03-02-2006, 09:47 PM
|
#12
|
|
Talking BlackBerry Encyclopedia
Join Date: Oct 2004
Location: Atlanta, GA
Model: 9000
Carrier: AT&T
Posts: 221
|
If it's corporate/enterprise email, you may need to redo Enterprise Activation (they should know what that means).
If it is internet email through Cingular that no longer works, you need to contact Cingular and ask them to resend the service books.
__________________
Cheers,
Mason
"If tyranny and oppression come to this land, it will be in the guise of fighting a foreign enemy. No Nation could preserve it's freedom in the midst of continual warfare." -- James Madison.
|
|
Offline
|
|
|
|
