[2004-12-31] Push Leads to Pull for RIM’s BlackBerry
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With enhancements to three of its enterprise products, Research in Motion in late November gave BlackBerry developers the ability to determine programmatically whether content pushed to the company’s handheld communication devices was received by its user.
Such feedback is among a number of new features for coping with intermittent connectivity as the company updates to version 4.0 its Java Development Environment for BlackBerry and its BlackBerry Enterprise Servers for Microsoft Exchange and IBM Lotus Domino.
“You can’t assume that somebody with a device is always in a coverage area,” said David Heit, senior product manager at RIM. “Devices could be turned off or out of [range].” He said that for companies with a commitment to service, the feature can enable applications to send work requests to off-duty employees and react automatically to feedback. “You no longer have to rely on a manual check; now you can automate it.”