[EricaJ1074]

My T-Mobile 7105t with OS 4.1.0.309 and DM 4.1.1.9 has been giving me an error message today and I would like to find out what to do about it.

1) I get this error when I am trying to retrieve a picture sent to my phone in email. I click on Retrieve and receive the following error: "More request cannot be completed. Service book information not found." I have sent the service books to my device 3 times already, rebooted (soft and hard reboots), re-registered on the network twice and still nothing.

[KonTiki]

Just wondering what typeof image (what extension I mean)? Maybe it is an unsupported format.

[EricaJ1074]

It was a jpg. It's my picture that I keep on my BB. I've been able to open it before.

[BBAdmin]

Delete your existing service books, then resend them.