Using BlackBerry Internet Service & OWA. (Outlook Web Access)
When I first got my BlackBerry it worked fine. Used to send any new emails to work BlackBerry within minutes of them hitting my work account. Recently though it's stopped working & I can't determine why.
Vodafone have been useless, the last reply I got to my email stated that...
"Blackberry Webclient solution is not intended to connect to Exchange servers, only POP3 or IMAP4 emails accounts. If an Exchange server has POP3 or IMAP4 access allowed, then the Blackberry service can connect to it."
LOL - it's clear this guy does not grasp how BlackBerry & OWA access works, or at least should work.
Let me explain what I've done to see if anyone can help me diagnose the problem.
At work we use exchange, we have a URL that lets us check our emails via the internet. You don't need to VPN in, we just go to (URL changed, but like)...
h t t p s : / / email.mycompany.com/exchange/ (had to put spaces in for forum to accept it)
...this works fine from home, no problem
so on the BlackBerry web page I've entered the following details...
Email Accounts, Add Account
Email Address:
User Name: normal-company-login
Password: normal-company-password
Re-enter Password: normal-company-password
then on the next screen it says...
We were unable to configure this mailbox. Please tell us how you access this email account.
Internet Service Provider Email
I use an email client such as Outlookxxx8482;, Outlook Expressxxx8482;, Netscape®, Eudora®.
Microsoft® Outlookxxx8482;/Exchangexxx8482;
I can access my mailbox using a Web browser (Outlook Web Access)
I always use Microsoft® Outlookxxx8482; to access my mailbox
Lotus® Notesxxx8482;/Dominoxxx8482;
I can access my mailbox using a Web browser (iNotes)
I always use Lotus® Notesxxx8482; to access my mailbox
If you do not have this information readily available, you can add this email account at a later time.
...so I choose "Outlook Web Access"
Then I get...
Outlookxxx8482; Web Access URL: h t t p s : / /email.mycompany.com/exchange (had to put spaces in for forum to accept it)
Mailbox Name: myname
Email Address:
User Name: normal-company-login
Password: normal-company-password
Re-enter Password: normal-company-password
Then I now get...
"Cannot integrate the email account! Please check your information and try again."
As I said it works perfectly from home (no VPN or anything cleaver. Even works from an internet cafe "easyeverything") so don't think it's a firewall issue.
Since there is no error file or log file it is very difficult to track down the error.
Has anyone any ideas what I should be checking?
thanks