[trick202]

When the phone starts to ring, and I don;t want to 'busy' the caller, how do I mute the ringer?

Scrolling the trackball down only works if your alert sound is as long as the phone takes to go to answer machine. Does that make sense?

My ringer is just a business ring, and repeats over and over. Muting only silences one cycle of the ring, when it repeats, it sounds.

I have a pearl.

I'd love to be able to silence the ringer until the call goes to a/m. I could do it on my Nokia, but not the Pearl.

HELP?

[authentic8]

Do you want the caller to be able to keep hearing the ring rather than go immediately to voice mail? Hitting the red key ignores the call sending the caller to voice mail or whatever you have set up. What is "a/m"?

[trick202]

yeah, that's right. I'd prefer them to still hear the ring tone at their end, but mute the ringer at mine.

a/m = answer machine

If I busy them, they know I've got the phone in my hand and I've seen the call. This way I'll get pestered on land line or email.
If they hear the ring tone all the way to a/m, they'll assume I'm on silent and I'll get left alone.

Thanks for the reply........

[authentic8]

Ah! Got it.

The only way I know how to handle your issue is to go into PROFILES>ADVANCED click the menu button and either create a new profile and make all ring tones muted or edit an existing one to keep all tones muted and use that when you need to. I know this is not what you are looking for but I looked for that function that you describe (was used to an old Nokia that could do it) and I haven't figured out a way to do it on the BB.

[JSanders]

Trick, if there are only certain people you wish to be able to mute or ignore their call, you could set them an exception on your profile, attach a very simple quiet ringtone, or put their exception to vibrate only.

If it's everyone, choose a new profile such as quiet or vibrate when you are expect to be in an uninterrupted state. Their calls will be ring through as normal and go to voicemail as you wish.

[nuncles]

...or you could hit the mute key at the top of the phone. This silences the ringer without sending them to voicemail.

[authentic8]

Trick's point is that that only works for 1 ring cycle.

[nuncles]

Not sure why that wouldn't work on his. If I get a call, I have 2 options that show up on the screen....answer or ignore. Answer is obvious and ignore silences the ring and immediately sends them to my voice mail. If I get a call that I don't want to take, I simply hit the mute key (silver button on top of the phone that has a sound icon with a line through it) and it silences the ringer. The caller will continue to hear the ringing on their end until my voicemail picks up.

I thought that was what he was asking. If it isn't, sorry I couldn't be more help.

[JSanders]

Originally Posted by nuncles

I thought that was what he was asking. If it isn't, sorry I couldn't be more help.

Your answer was the obvious answer, Trick just says it does not work that way on his phone. For instance on my BB, the mute button works the same way, silences one ring, not the next two.

[trick202]

Thanks for all your thoughts guys.

All good solutions, but none are *exactly* what I was looking for unfortunately. I have a thery however, that I'd like some help with. It's beyond my technical expertise, but how about this:

If you use a musical tone that lasted for, say, 30 seconds (longer than it takes the a/m to kick in), then would the pearl mute this as a file.
My ringer tone is a fairly short file that is repeated over an over. Maybe this is why it only mutes for a few seconds? Maybe it's only muting one cycle of the tone.

Does that make any sense?

[JSanders]

Originally Posted by trick202

If you use a musical tone that lasted for, say, 30 seconds (longer than it takes the a/m to kick in), then would the pearl mute this as a file.

yes it makes sense, let me test it on my BB, be right back.

[JSanders]

ok, I tried it with a 20 sec song ("Sweet Home Alabama" of course), and rang my phone from my office, when it began to play, I pushed MUTE on top of the BB, and it silenced for about 2 secs, then the song began again, MUTED again, silence a few seconds, then the song starts back up again.

Doesn't work here on my 8700g

[John Clark]

The original .42 OS would do that with the trackball. If you moved it, it would silence the ringer. I liked it. However, there were many complaints about it silencing in peoples pockets before it even rang so they (RIM) took that feature out in subsequent releases.

On the trackwheel models I think you can still roll the trackwheel and silence the ring.

[archiberry]

If you have a later version of the 4.2 software, you can use the mute button on the top which will keep the phone ringing, but silence the ring.

I use it all the time and is very useful.

I am on .67 version.

[nuncles]

.71 here.

What's your version trick?

[ebonie3000]

I have version .71 and mine work the same as nuncles. When I press the top mute button it silences the ringer for the entire duration until voicemail and the caller hears all rings until vm prompt

[Lotus99]

Originally Posted by archiberry

If you have a later version of the 4.2 software, you can use the mute button on the top which will keep the phone ringing, but silence the ring. I use it all the time and is very useful. I am on .67 version.

Works for me too as you said above, I'm on .67.

If I'm on Vib+Tone, after vibrating when it starts ringing, pressing the volume key silences the ringer and starts vibrating again for a second, then rings again.

[trick202]

OK, this version issue seems to be my answer.

Thanks all!!!

How do I find out what I've got?

In the 'about' section of my settings, it says V4.2.0.51 (platform 2.2.0.32)

[SimpleComplex]

gang, i may be on crack and not reading the thread correctly, but basically what used to work on the old 7100 series to silence a call/ring without sending immediately/directly to voice mail (by scrolling the trackwheel) is done by using the mute button at the top of the 8100/pearl.

i tested it.

it took some getting used to because i was used to simply rolling my trackwheel to silence calls rings, but now i press my mute button.

hope this helps.