[rjw3000]

I don't see it being that big a deal, i have access to my personal email through webmail or mobile versions through the BB browser as a backup plan if BIS is down like it was.

[BigPlaya]

Originally Posted by docew

But is it me, or is it down again? I hadn't gotten any notifications at all today about e-mail and , being the junkie I am, I kept checking on my BB for new messages - none. Then I logged in to my e-mail account off my desktop to find 3 new ones waiting for me since early this morning. I'm using BIS, but no notification. What gives?

I'm still not receiving my Yahoo-hosted email on my BB. Deleted and reconfigured the account on the BIS, sent Service Books, but still nothing. GMail arrives quickly as it should, but Yahoo email has been flaky for three days now. VZW in S.F. Bay Area.

[tgeekb]

Any company would be happy to be 98.5% efficient.

[roofus]

Originally Posted by JSanders

I hate these polls where there is NO CHOICE for "Where's the beer?",
but just my $0.02 worth--my power at home has been out more hours than my BB has been down.

I am inclined to agree. The transmission in my car went mamms up the other day. I didn't decide to spend the rest of my life as a pedestrian, but dealt with it. S**t happens . . . .move on people!

[docew]

Gotta love Verizon - it's the Network!

It's down...can't use my browser, sent meself some test mails (nothing), but can still make calls. Sorry RIM - couldn't help jumping on that bandwagon...

Can you hear me now???

[Dawg]

Originally Posted by docew

Gotta love Verizon - it's the Network!

It's down...can't use my browser, sent meself some test mails (nothing), but can still make calls. Sorry RIM - couldn't help jumping on that bandwagon...

Can you hear me now???

whats verizon have to do with it. All my stuff is working fine.

[juwaack68]

I never even noticed that the BIS stuff was down since I get maybe 1 message per day there (I use corporate BES, too).

I didn't have to resend my service books at all, and it started working when RIM brought the services back online. I must be one of the lucky ones

[jimmyh]

Is the Rim outage still on going. Can not receive e-mail>

8700c on AT&T.

[juwaack68]

It should not still be going on. Did you log into your BIS account and resend your service books?

[JSanders]

jimmy, have you performed the procedures outlined elsewhere in this thread?

[ameagle987]

Yahoo hosted email still MIA on my phone... hopefully RIM will fix it when everybody goes back to work tomorrow.

Also, I've been using Yahoo Go 2.0 as a substitute to check email on that acct, and half the time it doesn't work quite right. As much as we complain about it, BB is still the most reliable email service that I've used.

[daphne]

Originally Posted by Dawg

whats verizon have to do with it. All my stuff is working fine.

Same here... has been fine for 48 hours now.

[joaquin654]

blackberry is the most reliable service and PDA available ... period. I've had palm and microsoft mobile and trust me ... they stopped more than twice in a month let alone a year .... I'm sticking with blackberry all the way.

[KeithO]

Originally Posted by dandrzejewski

Someone did the math in another thread... they said RIM had been down for a total of 13 hours this year, divided into the total number of hours in a year... it ended up being 99.80% uptime.

I'd say we're doing pretty well here.

Originally Posted by tgeekb

Any company would be happy to be 98.5% efficient.

I guess it depends on what you're expecting. 99.80% uptime would break the SLAs for my company and result in penalty payments

As someone else said, perhaps RIM need more redundancy. They could achieve almost no outages if they wanted to, it would just require more investment. Personally I'm not too bothered...it's only work email after all

[BBAdmin]

Who cares, it was only the cheap BIS users anyway!!! OK, just kidding - it's annoying of course but the uptime of BlackBerry is so good that anyone who would switch to something else based on this is:

1. Expecting too much, like wanting to drive 100 miles on a a tenners worth of fuel.

2. Set to be bitterly disapointed when they switch to an alternate solution which they'll find is less reliable.

When you look at the architecture that surrounds BlackBerry you have to be forgiving to stuff like this. How many other solutions are so vast that they require a network operations centre? How many solutions have nearly 10 million users? In my mind if this happened 5 times a year it would still be acceptable. Look at why we're annoyed, we're annoyed because the solution is so good that it hurts when we don't have it. Would anybody here honestly stand up and say they would move to a lesser solution just so they woudn't be hacked off when it didn't work?????

[CanuckBB]

99.8% uptime for a service (e-mail) that has never been guaranteed by anybody. Bringing that up to 99.9% would would add an additional 7 hours per year uptime! How much would the redundancy required to acheive that would cost? How many of you are willing to pay the extra fees for that?

Keep in mind also that the one earlier this year affected everybody. This last one only affected BIS users. So a large part of RIMs customer base is still getting 99.9%.

Get over it.

If anybody is relying on an automated e-mail notification service for life and death support, they're nuts.

[kurrupt_1]

are people still suffering from an outage? If yes where are you located?

[Aroc]

I really hadn't noticed the BIS outage since I'm on BES and get over 100 emails a day from that (compared with 5-20 a day on BIS).

Glad to see it got resolved. I always said email should be outsourced to a "slave." Too bad I'm that "slave" at work!

[wickedsun]

I'm having problems in France. The problems started at 1:35pm local time (GMT+1).

When I start up the BlackBerry, I get the capital GPRS, and then, after a while (probably around 30 minutes), it changes to gprs.

Called my carrier, they said RIM was experiencing problems and that this was being worked on.

Edit: I did try to resend my Service Books, but I'm not receiving them on the BB.

[ladydi]

Originally Posted by Kazmi

I work for a small business and we cannot afford BES yet. My email is all on BIS and I run the Operations of a teleradiology company, so we are on call 24x7. Not having my email and no communication about the downtime left me in a lurch.

There ARE some people doing critical jobs who still use BIS for critical email. No where does it state that we as BIS users should expect a lesser service standard from RIM than BES users?

Also, I am on verizon and my wife on AT&T - both our services were down and while I got all my email this AM, my wife still hasn't.

I hope I don't have to reactivate my Treo.

except that in a capitalist society, its common knowledge that money talks. We pay big bucks for our BES servers and BIS has always been more of a consolation to the consumer contingent - a pretty darn good one these days, but still the less important cousin to BES. And really, BES isn't that expensive if you have less than 15 devices and don't pay for support.

The first outage had me irritated, but I viewed it as a growing pain and hoped that RIM would use that experience as a reason to create some redundancy. This second one hasn't even effected me and none of my users who use the BIS part has complained at all. I have received all my BIS mail quite normally.