BlackBerry Forums Support Community

Dawg · 02-19-2008, 04:39 PM

Quote:

Originally Posted by Sith_Apprentice

Start the initial sync on the blackberry, using USB sync. Start the connection on the PC for initial sync, using USB. connect the device to the computer and it will connect. Thats the only way i have gotten USB sync working

ok I will try that

edit still no go it always says waiting on PC connection

Soapm · 02-19-2008, 10:10 PM

Josh,

Is this supposed to update contact changes? ie... I added a mobile number to one of my contacts and never saw it update on the device. Should it have updated?

Sith_Apprentice · 02-19-2008, 10:12 PM

is your device actively running the software? i find that when i boot up i have to launch the software, then leave it running in the background for it to work properly.

Soapm · 02-20-2008, 02:11 AM

Quote:

Originally Posted by Sith_Apprentice

is your device actively running the software? i find that when i boot up i have to launch the software, then leave it running in the background for it to work properly.

I don't see it when I look in the task manager or the open apps but I can't figure out how to launch it other that clicking the icon. So as far as that goes yes it is running but I don't see it in the task manager.

I also found today the calendar is not working. I added a few entries today in outlook and none of them ever made it to the device. I just had to do a manual sync or tomorrow would have been off to a bad start since I have an 8:30...

also, if I check a box on the device is that to make it sync or to make it not sync?

is... The box is empty for email but it seems to be syncing yet the box for contacts and calendar are empty but they don't seem to sync. Am I looking at this backwards?

viennhttsoft · 02-20-2008, 02:52 AM

This is Josh...accidentally hopped on another machine that had another person's login info. Oops!

Sith-the data being sync'd is encrypted. Once the handshake takes place, then the data is flushed from the database and only the ID is kept.

Soap - checking a box means enabling that sync function. Also, the software should start when windows starts up. If you have the contacts sync enabled, any changes should be updated.

Also, BBerrySync behaves similarly to apps like Yahoo and MSN chat, where if the app is minimized and in the system tray next to the clock, then you will not see it as an open application in the Task Manager and won't be able to Alt+Tab. If you click the icon and pull it up as an open window, then you can see the app and alt+tab. Also, you can always check the active processes running, our process is BBerrySync.exe.

Also, a note on the Initial Sync Data Map...we have two options for you, USB and offline file. Off course, the USB option requires that you connect the USB cable to the BB and that you have Desktop Manager installed (but not running) on that computer. The offline file version is where the BB data map file is created and then you have to copy that file to your pc and then the data mapping will take place. I am really surprised hear of an initial sync data map taking hours to complete. I have about 650 items (contacts, notes, etc.) and it takes me around 5 minutes. Also, keep in mind that you need to desktop manager sync right before doing the initial sync data map - which will ensure that both PC and BB are identical.

BBSyncJosh · 02-20-2008, 04:35 AM

Dawg - Have you tried the offline initial sync data map? It will need you to use the media manager to move the sync file from the BB to the PC, but would bypass the USB.

Dawg · 02-20-2008, 07:25 AM

Quote:

Originally Posted by BBSyncJosh

Dawg - Have you tried the offline initial sync data map? It will need you to use the media manager to move the sync file from the BB to the PC, but would bypass the USB.

I couldnt figure out how to do it I looked for the file in the media manager but did not see one.

Sith_Apprentice · 02-20-2008, 08:18 AM

Quote:

Originally Posted by Dawg

I couldnt figure out how to do it I looked for the file in the media manager but did not see one.

its in your ringtones folder

ehan · 02-20-2008, 10:03 AM

Quote:

Originally Posted by timtucker

Mine told me that there were no additional applications matching my device ( 8320 T-Mo ) but putting a check next to the BBSync application installed it all the same.

it doesn't even show up in the list after i add it to mine. anyone solve this?

Dawg · 02-20-2008, 10:12 AM

Quote:

Originally Posted by Sith_Apprentice

its in your ringtones folder

I looked there and nothing is showing up. I think there is a problem with the usb connection in the software on my PC. It wouldnt work on the 8703 and now the pearl. I use DM just fine so not sure whats happening.

Curver · 02-20-2008, 12:41 PM

BBSyncJosh,

Sent you a PM. Interested in testing with Outlook and Oracle Connector for Outlook.

thanks!

shawn1899 · 02-20-2008, 08:19 PM

When I go to VALIDATE CONNECTION on the BB it says :
Invalid Account, you are not registered with bberrySync Data Server

Anyone else have the same problem? Can anyone help solve this problem

Shawn

Sith_Apprentice · 02-20-2008, 08:21 PM

did you put your login information in the options before validating connection? you have to put it on the device now, and in the PC app.

shawn1899 · 02-20-2008, 08:25 PM

Yes, it's on the BB side also...

Sith_Apprentice · 02-20-2008, 08:26 PM

try rebooting the device and then waiting a few minutes before you validate connection. if i launch the app immediately after booting it doesnt connect.