[autsoldnow]

When I restart the server I get the following error mesange in the Event View under System:

Source: Service Control Manager
Event ID: 7023
Description:

The BlackBerry Mobile Data Service service terminated with the following error:
The system could not find the environment option that was entered.

---

There no link to Microsoft tech forums.

Thanks
Andrew

[d_fisher]

I am going to go out on a limb and say that your error message has something to do with the Java CLASSPATH, or system PATH variables.

[autsoldnow]

Originally Posted by d_fisher

I am going to go out on a limb and say that your error message has something to do with the Java CLASSPATH, or system PATH variables.

How should the classpath look?

This is the current class path in BES which points to the old company site, and or developement stuff:

.;e:\ASNWeb\deploys\activation.jar;e:\ASNWeb\deplo ys\mail.jar;e:\ASNWeb\jdbcDrivers\msbase.jar;e:\AS NWeb\jdbcDrivers\msutil.jar;e:\ASNWeb\jdbcDrivers\ mssqlserver.jar;e:\ASNWeb\jdbcDrivers\JSQLConnect. jar;

Thanks
Andrew

[autsoldnow]

I think you ment this path right?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\BlackBerry Mobile Data Service (key)

Andrew

[autsoldnow]

I fixed it.. thanks!

Andrew

[proltdman]

How did you fix the error I am getting the same error. Please help

[jibi]

Originally Posted by proltdman

How did you fix the error I am getting the same error. Please help

under the registry key above, the command-line to start the MDS service has a path to the Java installation - make sure that is correct. for instance, if you update JRE on your BES, then there's a good chance the command-line start for the MDS service is still pointing in the old directory (which may or may not exist anymore).

[proltdman]

Okay I change it to the correct path of the updated jre folder and the service started but then stopped without an error. When you try to restart the service it cames back with the origiinal error.

[jibi]

paste the command-line startup

[proltdman]

"C:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\bin\BMDS.exe" -s jvmpath="C:\Program Files\Java\jre1.5.0_06\bin\client\jvm.dll" -XX:+DisableExplicitGC -Xss64K -Xmx128M -Xms64M -XX:NewSize=24M -XX:MaxNewSize=64M -XX:NewRatio=2 classpathdir="C:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\classpath" wrkdir="C:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\Servers\HC-LONGEN11" -log.console -rbes "HC-LONGEN11"

[proltdman]

Hmm okay I think I looked at the error code wrong this is the error code I am getting

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: 5/3/2006
Time: 3:10:33 PM
User: N/A
Computer: HC-LONGEN1
Description:
The BlackBerry Mobile Data Server HC-LONGEN11 service terminated unexpectedly. It has done this 12 time(s). The following corrective action will be taken in 0 milliseconds: No action.

Some suggested it was the SRP identifier which has been blocked but I have contacted Vodafone and they are looking to see if that is the case. I was moving the BES server to a new server but I failed horribly and have restored the BES server back to the original just to get it all working again and try again at a later stage

[proltdman]

Solved it! The Mobile Data server was trying to start a non-existent database
ie the Database was called hc-longen1 and it was try to start hc-longen11 so I removed the database and renamed it to hc-longen11 and presto the service started. can't believe it was that simple in the end I think I was close to losing my job for being down almost 2 days. Thanks for you input jibi and sorry autsoldnow for hijacking your thread. Hope that helps anyone else that comes across that error.

[Mogsy]

I got this error as well after upgrading to 4.0 SP6. I was missing the Jave path in the registry entry, having got an error during the install saying no version of Jave had been found, despite several updates of 5.0 showing on the system.

Fix was to add the file path for the Java DLL inside the quotes in the right part of the registry key. Service started no problem after that.

[CsabiDuke]

I too fix this error.
My cause: I needed to install the jre-1_5_0_11, because it is need for the MDS. I installed, and this is startec succesfully!
Download from here: Archive: Download Java 2 Platform Standard Edition (J2SE) 5.0 Update 11 the JRE 5.0 Update 11!

[hdawg]

Originally Posted by CsabiDuke

I too fix this error.
My cause: I needed to install the jre-1_5_0_11, because it is need for the MDS. I installed, and this is startec succesfully!
Download from here: Archive: Download Java 2 Platform Standard Edition (J2SE) 5.0 Update 11 the JRE 5.0 Update 11!

wouldn't this be installed though when you install BES?