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05-21-2009, 04:21 AM
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#1
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Knows Where the Search Button Is
Join Date: May 2009
Location: India
Model: 8310
PIN: N/A
Carrier: Idea
Posts: 15
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Blackberry 8310 Reboots While On Call
Please Login to Remove!
Hi, I have a BB 8310, Things were Hunky Dory until ii upgraded the device software to Latest Version 4.5 on the blackberry website.
Its an AT&T UNlocked BB and i am in India using it on GSM Network.
Though the new version has features like Video Camera & Doc to go but the phone keeps on rebooting whilst i am on calls and takes about 2-3 minutes to come up.
It doesnt reboot any other time... It only reboots when i am on call..incoming or outgoing..no specific time... just reboots... no error on screen...
Please Help!!!
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05-21-2009, 05:31 AM
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#2
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
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I'm just guessing at things to look at.
If you have a media card, remove it for a while. See what happens.
Check your free memory. What is it?
__________________
- Ira
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05-21-2009, 07:44 AM
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#3
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BlackBerry Extraordinaire
Join Date: Mar 2006
Location: Puerto Rico, isla del encanto.
Model: none
Carrier: a Cheap company that I'll leave very soon
Posts: 1,239
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Guess this thread belongs to the 83XX forum...
__________________
"Let love and faithfulness never leave you; bind them around your neck, write them on the tablet of your heart" Proverbs 3:3
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05-21-2009, 12:48 PM
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#4
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Knows Where the Search Button Is
Join Date: May 2009
Location: India
Model: 8310
PIN: N/A
Carrier: Idea
Posts: 15
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Quote:
Originally Posted by aiharkness
I'm just guessing at things to look at.
If you have a media card, remove it for a while. See what happens.
Check your free memory. What is it?
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I formatted my media card and its 1GB and shows 967 Free also main memory shows 18267096 bytes free.. what can be the reason... |
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05-21-2009, 12:50 PM
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#5
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Knows Where the Search Button Is
Join Date: May 2009
Location: India
Model: 8310
PIN: N/A
Carrier: Idea
Posts: 15
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Quote:
Originally Posted by Giselle9938
Guess this thread belongs to the 83XX forum...
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Sorry, New to the forum thus didnt knew where to post. |
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05-21-2009, 12:55 PM
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#6
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Knows Where the Search Button Is
Join Date: May 2009
Location: India
Model: 8310
PIN: N/A
Carrier: Idea
Posts: 15
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Quote:
Originally Posted by aiharkness
I'm just guessing at things to look at.
If you have a media card, remove it for a while. See what happens.
Check your free memory. What is it?
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1 GB Media card shows 967MB Free also main memory shows 18267096 bytes free.. what can be the reason... |
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05-21-2009, 01:02 PM
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#7
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BlackBerry Extraordinaire
Join Date: Mar 2006
Location: Puerto Rico, isla del encanto.
Model: none
Carrier: a Cheap company that I'll leave very soon
Posts: 1,239
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Quote:
Originally Posted by aashishrazdan
Sorry, New to the forum thus didnt knew where to post.
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Don't be, Any of the Mods will move it to the right forums... Welcome 
__________________
"Let love and faithfulness never leave you; bind them around your neck, write them on the tablet of your heart" Proverbs 3:3
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05-21-2009, 04:17 PM
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#8
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
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I asked about free memory on the device. As I say, I was just grasping at things to check. Too low memory causes problems. So, worth checking. But you're good.
Likewise with the memory card. Remove it. See what happens. Don't know if a bad card could cause the problem you see and not cause other problems, but it's worth a look see, perhaps.
Have you done anything around the time the problem started, like install a new theme, a new application?
Is there any apparent pattern as far as what you have running (look at what may be running in the background) when the problem occurs? Start making sure you exit out of/close all applications when you are done with them. Don't leave anything running. See what happens.
__________________
- Ira
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05-22-2009, 09:50 AM
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#9
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Knows Where the Search Button Is
Join Date: May 2009
Location: India
Model: 8310
PIN: N/A
Carrier: Idea
Posts: 15
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Quote:
Originally Posted by aiharkness
I asked about free memory on the device. As I say, I was just grasping at things to check. Too low memory causes problems. So, worth checking. But you're good.
Likewise with the memory card. Remove it. See what happens. Don't know if a bad card could cause the problem you see and not cause other problems, but it's worth a look see, perhaps.
Have you done anything around the time the problem started, like install a new theme, a new application?
Is there any apparent pattern as far as what you have running (look at what may be running in the background) when the problem occurs? Start making sure you exit out of/close all applications when you are done with them. Don't leave anything running. See what happens.
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Thanks Ira,
I updated the device software to v4.5.0.110 and when i checked log using ALT+L,G,LG ... it gives me 2 errors:
1)S Java Exception-Illegalstacksizeexception---This one is an serious error
2)E net.rim.browser - S BHelper___Exception---- This will lnot cause rebooting
Any Clues on these....
Cheers!
A |
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05-22-2009, 10:27 AM
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#10
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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As previously stated, try removing the memory card and see if that helps. I understand you formatted it. Just to narrow the issue down.
Check this thread out for more information:
http://www.blackberryforums.com/medi...t-reboots.html
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Last edited by jsconyers; 05-22-2009 at 10:31 AM..
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05-24-2009, 10:27 PM
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#11
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BBF Moderator
Join Date: Jul 2005
Location: Southern Florida
Model: 9650
OS: 6.0.0.333
Carrier: Verizon BIS
Posts: 14,484
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Quote:
Originally Posted by jsconyers
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Agreed from experience
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05-25-2009, 09:29 PM
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#12
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BBF Spam Killer Moderator
Join Date: May 2007
Location: on a sunny beach
Model: Paspt
OS: 10.3.0.90
PIN: X1ZPY34K
Carrier: VZW but not for long
Posts: 9,176
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Moved to 8300 series forum.
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06-03-2009, 04:50 AM
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#13
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Knows Where the Search Button Is
Join Date: May 2009
Location: India
Model: 8310
PIN: N/A
Carrier: Idea
Posts: 15
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Quote:
Originally Posted by aashishrazdan
Thanks Ira,
I updated the device software to v4.5.0.110 and when i checked log using ALT+L,G,LG ... it gives me 2 errors:
1)S Java Exception-Illegalstacksizeexception---This one is an serious error
2)E net.rim.browser - S BHelper___Exception---- This will lnot cause rebooting
Any Clues on these....
Cheers!
A
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I downgraded my OS version to 4.2.2 from AT&T and since then the machine has been working absolutely perfect Thank You Friends for your support. At one point in time i thought i will have to sell it off but thanks for saving me money folks.
Ashish |
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06-08-2009, 12:55 PM
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#14
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New Member
Join Date: Jun 2009
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 2
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Same Problem
BTW- I have seen the same problem on my 8310 since I updated to v4.5.0.110, as well.
It seems to always reboot when I am on a call in the presence of a wireless computer network at a school, office, hotel, etc. Never happens when travelling on the road.
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06-08-2009, 04:32 PM
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#15
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Thumbs Must Hurt
Join Date: May 2008
Location: Ventura, CA
Model: 8310
OS: 4.5.0.153
PIN: N/A
Carrier: AT&T
Posts: 78
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Hehe yeah mine has some trouble near computers as well.
I dont know what the heck it is, but when I would be at our studio working on some recording or mixing, if my Curve gets a text message, or a BB message, or ANYTHING to do with data, it somehow always made my firewire Lacie hard drive disconnect from my Mac..
I have no clue what causes that or why it would interfere with the firewire bus but it was like clockwork. Every damn time it got some sort of data message (and actually I think it did it a couple times when I got a phone call) Id get a popup on the mac telling me my device was improperly ejected and data might be lost yada yada.. Luckily I was never actually playing back or recording any of the times it happened.
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07-29-2009, 06:45 AM
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#16
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Knows Where the Search Button Is
Join Date: May 2009
Location: India
Model: 8310
PIN: N/A
Carrier: Idea
Posts: 15
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Thats totally a co incidence. 8310 does not have a Wifi sensor and thus that should not interfare. its just the new operating system which is making the phone unstable. downgrade the software and it should work just fine. Mine is perfect eversince i downgraded.
Quote:
Originally Posted by gocachin
BTW- I have seen the same problem on my 8310 since I updated to v4.5.0.110, as well.
It seems to always reboot when I am on a call in the presence of a wireless computer network at a school, office, hotel, etc. Never happens when travelling on the road.
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07-29-2009, 06:48 AM
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#17
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Knows Where the Search Button Is
Join Date: May 2009
Location: India
Model: 8310
PIN: N/A
Carrier: Idea
Posts: 15
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That may be because of radio interfearance caused while receiving a text/call.
Other that that there shouldnt be any reasons for the disconnection.
Quote:
Originally Posted by monotremata
Hehe yeah mine has some trouble near computers as well.
I dont know what the heck it is, but when I would be at our studio working on some recording or mixing, if my Curve gets a text message, or a BB message, or ANYTHING to do with data, it somehow always made my firewire Lacie hard drive disconnect from my Mac..
I have no clue what causes that or why it would interfere with the firewire bus but it was like clockwork. Every damn time it got some sort of data message (and actually I think it did it a couple times when I got a phone call) Id get a popup on the mac telling me my device was improperly ejected and data might be lost yada yada.. Luckily I was never actually playing back or recording any of the times it happened.
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