Quote:
Originally Posted by slimbim
We have a user that has BB 8100, and it is the first one for us. He is currently on BES 4.0.4 Hotfix 1 (Exchange 2000).
When he is trying to send a message, he gets "Unable to look up the user info in database" message.
Do I need to update the BES in order to support 8100 and the software version 4.2?
Thanks!
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Works with BlackBerry Enterprise Server:
* Version 2.1 or higher for Microsoft® Exchange
* Version 2.0 with Service Pack 2 or higher for IBM® Lotus® Domino®
* Version 4.0 or higher for Novell® GroupWise®
Taken directly from BlackBerry.com (
BlackBerry)
Did this BlackBerry go through an Enterprise Activation yet?