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03-14-2006, 07:45 AM
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#1
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Knows Where the Search Button Is
Join Date: Mar 2006
Location: Michigan
Model: 8130
Carrier: Verizon
Posts: 18
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Can't send email on my 7130e
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I have a Blackberry 7130e thru Verizon. I can receive emails, but I can't send or reply. I think I have set up my account correctly. Any suggestions? Dennis
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dchris96 
"BlackBerrying"
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03-14-2006, 08:28 AM
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#2
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Retired BlackBerryForums.com Moderator
Join Date: Oct 2005
Location: Columbus, OH
Model: 9700
OS: SID 6.7
Carrier: AT&T
Posts: 4,455
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Do you get an red X when trying to send or reply to messages? Is so, open the message that failed to send, scroll up to Message Status. What does it say? Finally, go to you cellular carriers BIS website and resend yourself the service books.
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03-14-2006, 08:45 AM
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#3
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Knows Where the Search Button Is
Join Date: Mar 2006
Location: Michigan
Model: 8130
Carrier: Verizon
Posts: 18
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can't send email on 7130e
Yes, I get a red X. I scrolled up to the top and it says "Sent Using Desktop (Secure)
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dchris96
"BlackBerrying"
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03-14-2006, 09:43 AM
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#4
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Thumbs Must Hurt
Join Date: May 2005
Location: Deering, NH
Model: 8703e
Carrier: verizon
Posts: 193
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If you are NOT using BES but are using BIS try changing the sent using desktop (secure) to using webtop when you send a message.
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03-14-2006, 10:00 AM
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#5
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Knows Where the Search Button Is
Join Date: Mar 2006
Location: Michigan
Model: 8130
Carrier: Verizon
Posts: 18
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I am using BES. Should I still try and resend the service books?
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dchris96
"BlackBerrying"
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03-14-2006, 10:16 AM
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#6
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BlackBerry Extraordinaire
Join Date: Oct 2004
Location: Fort Worth, Texas
Model: 8220
PIN: FFFFFFFF
Carrier: T-Mobile
Posts: 1,734
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remove the service books and resync with your BES.
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Stonent
Prior: BES: 7510, 7520, 7290, 7230, 7130, 8220 (No Data Plan), Droid Eris
Post your question on the forum, don't PM me.
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03-14-2006, 10:20 AM
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#7
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Retired BlackBerryForums.com Moderator
Join Date: Oct 2005
Location: Columbus, OH
Model: 9700
OS: SID 6.7
Carrier: AT&T
Posts: 4,455
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Since your on BES, go to Settings > Options > Security Options > General Settings. Scroll down to Services, press scroll wheel, select Regenerate Encryption Key. After it completes, try to send or reply to a message again.
If that doesn't work, go to Settings > Options > Advanced Options > Service Book. Highlight Desktop[CMIME], press scroll wheel, select Delete. Wait a couple seconds, press scroll wheel, select Undelete. Let the BlackBerry sit for 5-10 minutes while it performs a Slow Sync. You will see a popup message when it completes stating "Activation Complete".
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03-14-2006, 11:16 AM
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#8
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Knows Where the Search Button Is
Join Date: Mar 2006
Location: Michigan
Model: 8130
Carrier: Verizon
Posts: 18
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Thanks, I'll try that!
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dchris96
"BlackBerrying"
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03-14-2006, 11:25 AM
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#9
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BBF Moderator
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,720
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You may also need to completely uninstall Destop Manager and reinstall. Be sure you correctly set up for Blackberry Enterprise Server and the type of mail system your company uses. Just to be safe I usually connect to the mail server via vpn or dial up if you are not already connected before installing. You may just need to connect to your mail server and regenerate the keys with the DM and you may not need to reinstall. If you want to be sure call your BB IT guy and have him/her walk you through Destop Manager installation.
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03-15-2006, 07:56 AM
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#10
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Knows Where the Search Button Is
Join Date: Mar 2006
Location: Michigan
Model: 8130
Carrier: Verizon
Posts: 18
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I am really in a delima. I have tried everything and I still cannot send email. Is there anything else I can try?
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dchris96
"BlackBerrying"
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03-15-2006, 08:28 AM
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#11
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BlackBerry Extraordinaire
Join Date: Jun 2005
Location: Mississauga, Ontario
Model: 8330
Carrier: Bell Mobility
Posts: 1,050
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From the Home Screen, go to Options, Advanced Options, Message Services.
Which options are available/selected?
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03-15-2006, 08:58 AM
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#12
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Knows Where the Search Button Is
Join Date: Mar 2006
Location: Michigan
Model: 8130
Carrier: Verizon
Posts: 18
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Desktop/Web Client and desktop is selected.
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dchris96
"BlackBerrying"
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03-15-2006, 12:36 PM
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#13
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New Member
Join Date: Mar 2006
Model: 7100v
Posts: 1
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"Unlisted message error"
"Unlisted message error"
We're running two separate BES servers:
1) BES 3.6.3.8 - some MSEXch 5.5 (NT dom) and some MSExch 2003 users (AD)
2) BES 4.0.3.3 - only MSExch 2003 users (AD)
The problem is that when some of our users try to send an e-mail from their Blackberry device, it fails with the following error message:
“Unlisted message error”
This error has been reported by 15 of our 80 users and is very concerning. It only seems to affect certain users but it always affects them i.e. it’s not intermittent. It is across a mix of exchange servers and across both BES servers.
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03-15-2006, 01:49 PM
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#14
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BlackBerry Extraordinaire
Join Date: Jun 2005
Location: Mississauga, Ontario
Model: 8330
Carrier: Bell Mobility
Posts: 1,050
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Quote:
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Originally Posted by dchris96
Desktop/Web Client and desktop is selected.
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Try switching to Web Client. |
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