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Old 10-16-2007, 10:13 AM   #1
gkebreau
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Default Message delay

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Do you guys know why a message would be delayed for a couple of days?
I have a user that received a message on his inbox and didnt get the message on the bb 2 days later.

Domino 7.0.2 FP2 with BES 4.1.4
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Old 10-16-2007, 10:16 AM   #2
jsconyers
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How was his reception. If he was out of the coverage area he would not receive it. Also the radio on the device could have been turned off for those 2 days.
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Old 10-16-2007, 10:19 AM   #3
NJBlackBerry
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Need to look at the message headers to see where the delay is.
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Old 10-16-2007, 10:22 AM   #4
gkebreau
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Quote:
Originally Posted by jsconyers View Post
How was his reception. If he was out of the coverage area he would not receive it. Also the radio on the device could have been turned off for those 2 days.
That was my initial thought but he claims that he received other messages that day.
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Old 10-16-2007, 10:22 AM   #5
gkebreau
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Quote:
Originally Posted by NJBlackBerry View Post
Need to look at the message headers to see where the delay is.
Message headers in NOtes?
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Old 10-16-2007, 10:54 AM   #6
markhatter
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Default you need to...

.... get the refid from the message and then trace it back through the logs to find out where the delay is.
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