[bdixon]

I received a bb from our carrier T-Mobile and activated it on the bes server. Sent it to the guy and it was working fine. He went to a T-Mobile store and had his old AT&T number ported over to his new bb. Now his email is not working. Last contact date was 10/12.

I tried to "set activation password" and it must have contacted the server, the last contact date changed to a recent time but the bb received a "server not found" error.

Will this now work?

Is there a way I can reactivate it using the Desktop Manager? I cant seem to get it over the air.

[hdawg]

Sounds like they changed plans and he doesn't have a proper enterprise data plan. If the PIN stays the same and there is a proper data plan no reactivation should be required.

[DJChew]

Agreed. Hdawg nailed it.

Sounds like the new Carrier did not setup the data plan correctly.

If you want to test the theory, get the user to try to send you a PIN message fromygrie new device.
They will likely get a red X, and the Message Status of "Service Blocked".

[JGonzalezGUS]

We use Verizon 8703e and have a similar problem about 50% of the time when users "port" their previous cell number to the Blackberry. We figured out that to fix the problem, we have the user re-register with the Verizon CDMA network (Host Routing table, Verizon[240], click RegisterNow.

[DJChew]

Host Routing table > Register Now does often fix it.

For some reason I thought the first post said he had tried that, but I guess not.

[jaltig]

we did this with a number of users on nextel/sprint and never lost connection with the bes - the only problem we ran into was the new number info does not update on the bes unless you delete and recreate the desktop service book or do a reactivation.

jim