[clobbershopper]

Hi All,
I'm not able to send emails from my blackberry as they have a red x next to them. when i compose a new message i can find the persons name using the lookup function. I get all my outlook mail on the device ok, so I think communications are ok. The data only policy is setup on the bes server agains my account. In general options on the device i have changed it to "hide filed messages" and "hide sent messages" to yes. In email reconciliation menu, changed the "delete on" option to "mailbox and handheld". Any help would be great.

[juwaack68]

Could your mailbox be full? Open up one of the messages that has the red X and scroll up to the header. What is the Message Status?

[clobbershopper]

message status says "desktop email program unable to submit message".

[juwaack68]

This could be caused by a couple of things, including incorrect permissions on the mail account. Try this KB article for troubleshooting:

Desktop email program was unable to submit an email message