[benczuk]

Hi,

I have just set up a new BES server with my exchange server.

I have called my carrier and they have provisioned the required services to my contract to allow enterprise traffic.

my exchange account is working fine.

when I attempt enterprise activation on my phone it just hangs on "activating..."

Using Wireshark on the exchange server I see an email from blackberry.net arrive with a ETP.DAT file. This is processed by the BES server (vanishes from my inbox) and I see a reply to the email with a shorter ETP.DAT sent from the exchange server.

Nothing further happens.

Can anyone suggest any further diagnostics I can attempt to try and track the cause of the problem? A way of testing my device or server? or any suggestions on where the failing is likely to be?

Thanks in advance

Ben

[qc_metal]

Try popping out the battery and reseating and activating again.

Make DOUBLY sure that you have been provisioned correctly with your provider. This is a classic symptom of "provisioned for BIS".

Also, try going into your Host Routing Table and click your menu button on and entry and click "register"...then re-activate again.

Also, another test to check to see if it is just Enterprise Activation is to try using your DM instead.

If you can't activate via Desktop Manager, then you know you've got troubles with the provisioning.

[cde3879]

I love it when people turn up, post a question, get decent help, then never post again (not even a thank you!)!

[knottyrope]

I agree, but maybe he was fired for not fixing it.