[adsri80]

Hi,

I bought the new BB Pearl 8100 in June 2007, after 4 months of purchase, I was not hearing the caller in the normal mode. But the speakerphone worked fine. I opened the back cover and confirmed the white square under the battery cover. At that time, the phone was still in the warranty period, so I called the customer support got my phone replaced.

Again the replaced phone, after 12+ months got bad. I couldn't hear the caller, and I do not have the warranty anymore to replace the device.

I confirmed the white square under the battery cover. My speaker phone works fine. If I connected to blue tooth, I can hear the caller. But only in the normal mode, I couldn't hear the caller. It is turning to be an hazzle that this BB Pearl 8100 model, this issue keep on happening to several customers.

Please let me know if anything can be done to get the ear plug fixed?

PS: I updated to the latest software. My current OS version is v.4.2.1.107 (Platform 2.3.0.83). White Square under the Battery Cover.
Thanks