[basstar]

Hi

i bought a blackberry storm from vodaphone on saturday. while i am waiting for the simcard to activate, i thought if get it all set up ready to use

i installed the software from the cd provided and opened DM to update the BB. i get an error saying "a fatal error has occurred..." and it wont update. i have no idea why

ive since downloaded the latest DM and still the same problems. i can transfer songs and data to and from the BB using the program it comes with (roxio?) so its not a problem with the connection

any ideas?

cheers

[JSanders]

Try this, make certain your USB cable is plugged to a rear USB port, not a USB hub, monitor port or a front USB port.

[basstar]

tried every usb port i got

blackberry device manager says:

connection status
usb-pin-205blahblah connected
COM1 disabled
COM2 disabled

and like i said i can transfer music and videos to the BB via this just not run the DM update on it or upload applications via DM

so strange

[JSanders]

Have you rebooted the PC (unplug the BB first), allow the PC to fully reboot, then try it all again?

[smoothl]

Hi,
Please re-install the application from the CD and remove any old profiles that you may have had on your computer by going to control panel, remove blackberry, when the un-install shield for blackberry comes up, please make sure that you select remove all local profiles on your pc.

Thank you,

Robin