[PeterJS]

Fellow admins, this is a new one for me.

I have a user who splits her time between Europe and the US. She uses the French FSR for BES service. Ever since we moved to BES 4.1.6.10, her device has been problematic: Why would her emails be coming in at 10 minute intervals? She receives a bunch of messages all with the same time stamp, no matter when they were sent originally, and they all show up every 10 minutes.

Can someone explain what happens to the email? Does it go from US to France, then to RIM then to the device?

Thank you in advance.

[stuwhite]

Assuming your kit is in the US, the email goes from your BES to US RIM to EU RIM then to her device using the local carrier (I have always assumed that is the case as I can't find a doc on it!).

Ok so RIM in the US _may_ hand it straight off to the US carrier for it to hop across the world but I can't see it, as which carrier would accept it without payment? I have always assumed RIM do the trans-atlantic transfer, then it goes to the carrier. I could be wrong but would love to know the real answer if I am

I have users across the globe on many carriers using many Exchange servers and just two BESs, US and UK. I never see any issues based on where you are or which BES you use (even though it's unsupported), except for the below, which sounds the same as your issue.

All my AsiaPac users are on my US BES using a mail server in Australias and all but one work fine. One guy has your "batching" issue (without the timestamp being the same) but as soon as I move him to my UK BES, it's fixed. This was on 4.0.7 and I am hoping my recent upgrade to 4.1.6 might help. It's an unsupported topology by RIM (as his mail server is in AsiaPac) so I just live with it for now as moving him fixes it. That said, your user just sounds like 50% of my users (roaming all the time) and they don't see the same issues. If it's only since the upgrade it might be worth using your post-upgrade support but a second BB over there would be perfect to test against first.

[PeterJS]

Thanks Stu. Yes, all my gear is in the US.

According to GSM World, FSR partners up with AT&T and TMobile in the US.
GSM Coverage Maps | France | SFR | Roaming Partners

She has the 8100, so maybe she's bouncing between GSM 850 on ATT and GSM 1900 on TMO?

[stuwhite]

Originally Posted by PeterJS

Thanks Stu. Yes, all my gear is in the US.

According to GSM World, FSR partners up with AT&T and TMobile in the US.
GSM Coverage Maps | France | SFR | Roaming Partners

She has the 8100, so maybe she's bouncing between GSM 850 on ATT and GSM 1900 on TMO?

If her SIM is a US SIM then yes but I assumed from your post that she was using a French SIM, I probably shouldn't have done that! If she is on a US SIM then 100% yes, the mail goes Exch>BES>RIM US>Her US Carrier>Roam to FSR>BB.

If she is on a French SIM then there is no way a US carrier is going to accept a message from RIM in NA and send it across the world free, so I always assumed that's when they move it internally to EU then throw it out to the EU carrier. Makes sense to me but still waiting for anyone to tell me if that's correct .

[Jadey]

Well if you find out Stu, let me know! lol

[stuwhite]

Originally Posted by Jadey

Well if you find out Stu, let me know! lol

Just asked Vodafone to see what they say....

[Jadey]

I'd ask t-mobile, but there'd be no point... ;)

[stuwhite]

Originally Posted by Jadey

I'd ask t-mobile, but there'd be no point... ;)

God I can't believe they run a BES service. They stuggled to get voicemail working when I was on them :->

[stuwhite]

Wow, I'm right. Wonders will never cease. From a friendly neighbourhood engineer at VF -

"I can confirm that you are correct. RIM has confirmed that messages sent between different continents (different RIM hub infrastructure) are sent internally."

I wonder what else I can make up today .