Quote:
Originally Posted by rpfeffer
800...wow. I administer and support 40...I can't imagine 800. Do you do it alone? I love that part of my job, but i can't imagine 800 devices, especially in rollouts and replacements...yikes. How do you do it?
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I admin 3,000 and it doesn't take me more than a few hours of real work a week.
BB's are so easy the users can do their own rollouts and replacements. I mainly just ship them devices, activate them via Enterpise Activation and let them know when new versions are available. RIM's admin tools are really good if you take the time to get to know them and if you are organized rollouts are painless especially since the server and devices are all backward compatiable. We upgraded the BES one week, the next week 70% of the users updated there devices themselves and we did 10% of the 'problem users' - i.e. the ones capable of updating the devices themselves but too 'important' to do it, and then the other 20% eventually upgraded over the next month (mainly due to other users showing them features they were missing out on). There is still a few stragglers, but it doesn't hurt they are on older versions.
Bunker