[wan2610]

Hi ,
any advice would be great. I bought an 8310 in the us 2 weeks ago. it worked fine over there, tested with my sim card before we left cause I knew wouldnt be able to take it back. i bought it in a mall. since getting home it turns on and everything but when you try to make calls etc it says authorization failure. A few people have had a look at it, someone said it was part of a so#tolen consignment. T mobile said its not stolen but loaded with american software so it wont work over here. Ive had it unlocked and it now says GPRS t mobile uk but still authorization failure. ive follwed threads and allowed caller identity. Will it ever work?? Will wiping and loading the new OS work/ please help I spent £300 on the thing

[lostman72]

Was it T-mobile in the state? What Country are you in?

[wan2610]

hi I am in the Uk and have a contract with t-mobile uk. whilst we were on holiday in the states the phone worked with my t mobile sim card on t mobile us network.

[Dubdub]

Have you tried a battery pull yet?

[wan2610]

no i dont know what that is?? i took it in to a mobile shop and he said he'd unlocked it. thats all ive done so far, i dont know what to do with it myself but will be ok with instructions on how to do something on it

[TXLady]

Originally Posted by wan2610

I spent £300 on the thing

If you spent £300 on it, that's about $500! Way too much for an 8310, even if it were already unlocked.

[nathanotis]

Wirelessly posted

If you haven't already figured it out, a "Battery Pull" is exactly what it sounds like... While the device is POWERED ON, simple open the phone and remove the battery. Wait 30 seconds and replace the battery. It doesn't fix everything, but this is basically a hard reboot and is a good thing to try when you first notice any problematic behavior with the phone.

Good luck!

[monkeypaw]

Originally Posted by wan2610

no i dont know what that is?? i took it in to a mobile shop and he said he'd unlocked it. thats all ive done so far, i dont know what to do with it myself but will be ok with instructions on how to do something on it

Do this to check if it is unlocked:
How do I determine if my BlackBerry is "unlocked"? - BlackBerryFAQ

Seems like it would be if your sim card worked while in the US.

Also check Smat Dialing. Hit the green phone key > BB Options Key > Options > Smart Dialing
Change the Country Code, and national number length if needed. I believe Country Code is the setting that is causing the problem.

A battery pull is just that. You pull the battery out while the device is still on. It's like a reboot and fixes a lot of problems. Unlike a computer, it's ok to pull the battery while it's running.

[wan2610]

hi
it was $300 dollars not pounds but thanks for pointing out we been ripped off, had figured that lol.
have wiped and reloaded new OS but still authorization failure. still hoping that something will work. have also done battery pull, everythin on phone working apart from calling and texting ec

[monkeypaw]

Originally Posted by wan2610

hi
it was $300 dollars not pounds but thanks for pointing out we been ripped off, had figured that lol.
have wiped and reloaded new OS but still authorization failure. still hoping that something will work. have also done battery pull, everythin on phone working apart from calling and texting ec

Did you look at the Smart Dialing setting?

[wan2610]

yes its already on uk dialing code 44 and number length is 10

[William15]

I have also 8310 but i brought it a few days ago. I have not any experience about it. Thank you for your info. Will be helpful for me..