[Quizote]

Hello,
my carrier is unable to provision my BB Storm, the SIM was locked to Vodafone but has been unlocked; reception shows 3G, BB logo not showing. I am not sure if there is a hardware issue somewhere, but here is what I have tried so far:

OS: Tried v4.0.7.78,141, 173 and latest v5.0.0.216

placed SIM in a colleague's Storm and phone immediately registered on network and provisioned, etc.

copied my colleagues service books entries to my storm but that did not help

I read on the net that if the PIN is not released that could also be an issue, however, I have no idea if that is the case or not; furthermore, the phone was new and i am using it on MTN in Ghana W/africa.

I can have the phone replaced but was hoping I could get help fixing whatever configuration issue is bothering it.

Thank you very much.

[JSanders]

If you are showing a 3G network indicator, you should be great.

Are you not getting data, the browser, or what?

Have you tried setting up your email to the device?

[Quizote]

my carrier is unable to provision this particular bb storm. if i put in another storm or blackberry it provisions.
so, yes, no browser, no data. nothing in service books, phone won't register on the network.

[JSanders]

Then you will need to follow the instructions you'll find at the top of the storm 95xx section to get the device working on MTN.

http://www.blackberryforums.com/gene...-t-mobile.html

The only difference is that you'll need the MTN generic service books.

[Quizote]

I did as you suggested but had a couple of hiccups.

1. since there is no website or link for MTN to send me generic service books, what I did was to copy the service books from a working BB Storm, after I had put my SIM in. I used DM to backup and restore the service books to my Storm.
2. as I said there is no link to send service books, so i could not complete step 7.

APN settings are still blank, should I enter them manually, ie. copy them off a working Storm?

after following the other instructions, the phone still did not provision. changed network mode to 2G, but edge/gprs remain in small letters despite switching the network off several times as suggested.

[fefer56]

Originally Posted by Quizote

I did as you suggested but had a couple of hiccups.

1. since there is no website or link for MTN to send me generic service books, what I did was to copy the service books from a working BB Storm, after I had put my SIM in. I used DM to backup and restore the service books to my Storm.
2. as I said there is no link to send service books, so i could not complete step 7.

APN settings are still blank, should I enter them manually, ie. copy them off a working Storm?

after following the other instructions, the phone still did not provision. changed network mode to 2G, but edge/gprs remain in small letters despite switching the network off several times as suggested.

< i'm having the same problem. I live in Ivory Coast and have a Verizon BB 9500. I have a MTN BB chip but I'm so frustrated that my phone doesn't fullywork .
Would you mind uploading the MTN service books?

[Quizote]

Sure, i have attached them here.

Further research I have done makes me believe that I have a pre-release phone with a disabled PIN, thus I am just going to wait for my vendor to replace the phone (I am pretty sure I have tried everything that can be tried but couldn't get it working). On the plus side, I know the Storm inside out, by no means an expert though.

[fefer56]

Originally Posted by Quizote

Sure, i have attached them here.

Further research I have done makes me believe that I have a pre-release phone with a disabled PIN, thus I am just going to wait for my vendor to replace the phone (I am pretty sure I have tried everything that can be tried but couldn't get it working). On the plus side, I know the Storm inside out, by no means an expert though.

Thanks