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11-06-2009, 02:11 PM
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#1
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New Member
Join Date: Nov 2009
Model: 8900
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Posts: 7
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App store issues
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Hi,
my first blackberry arrived this afternoon, so I'm a really noob about what to do with it, but I'm trying to install the app store, because I'd like to get some apps on my BB, but I'm trying to install the app store firstly off my BB, and then I tried via computer but both of the times it said that my blackberry was incompatible, even though I've updated to the 4.6 software version.
Can anyone give me a hand? :(
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11-06-2009, 02:27 PM
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#2
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BlackBerry Mensa
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
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Do you have a blackberry data plan?
App world will not work without it.
__________________
~Midnight Draven
"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
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11-06-2009, 02:28 PM
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#3
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New Member
Join Date: Nov 2009
Model: 8900
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Carrier: Orange
Posts: 7
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Quote:
Originally Posted by Midnightdraven
Do you have a blackberry data plan?
App world will not work without it.
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I'm sure when I ordered my blackberry off of the Orange website I included the monthly charge for the data plan
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11-06-2009, 02:29 PM
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#4
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BlackBerry Mensa
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
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Then it may not be provisioned correctly on your SIM yet.
You would need to call orange and confirm.
Do you see GPRS, gprs (or possibly edge, EDGE) in the top right corner?
__________________
~Midnight Draven
"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
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11-06-2009, 02:34 PM
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#5
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New Member
Join Date: Nov 2009
Model: 8900
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Carrier: Orange
Posts: 7
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Quote:
Originally Posted by Midnightdraven
Then it may not be provisioned correctly on your SIM yet.
You would need to call orange and confirm.
Do you see GPRS, gprs (or possibly edge, EDGE) in the top right corner?
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I have "uma" and then underneath it Wi-Fi
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11-06-2009, 02:36 PM
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#6
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BlackBerry Mensa
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
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There should be a signal indicator in the top right.
Showing bars of signal, with GSM/GPRS/gprs possibly edge or EDGE.
Do you have only wi-fi activated?
__________________
~Midnight Draven
"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
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11-06-2009, 02:40 PM
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#7
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New Member
Join Date: Nov 2009
Model: 8900
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Carrier: Orange
Posts: 7
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I have the signal indicator which is full. On the left of that is "uma" and underneath i only have WiFi.
In Services Status it says
Blackberry Internet Service: Not connected
Blackberry Enterprise Server: Not connected
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11-06-2009, 02:44 PM
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#8
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BlackBerry Mensa
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
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Right...
go to manage connections.
Is there a tick in BOTH mobile network AND wi-fi, or just wi-fi?
__________________
~Midnight Draven
"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
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11-06-2009, 02:45 PM
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#9
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New Member
Join Date: Nov 2009
Model: 8900
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Posts: 7
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Yes, there's a tick in both
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11-06-2009, 02:46 PM
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#10
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BlackBerry Mensa
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
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Carrier: Tesco Mobile
Posts: 9,481
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Ok, untick wi-fi
Wait for the wi-fi to go away.
Then tell me what it says next to the signal indicator.
__________________
~Midnight Draven
"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
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11-06-2009, 02:47 PM
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#11
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New Member
Join Date: Nov 2009
Model: 8900
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there's gprs and then a signal indicator which is around half full
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11-06-2009, 02:49 PM
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#12
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BlackBerry Mensa
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
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Right.
It sounds as though the data plan is not provisioned. As it should change to GPRS from gprs.
You need to call Orange, asking for technical support and explain the problem.
__________________
~Midnight Draven
"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
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11-06-2009, 02:49 PM
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#13
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New Member
Join Date: Nov 2009
Model: 8900
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Carrier: Orange
Posts: 7
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Quote:
Originally Posted by Midnightdraven
Right.
It sounds as though the data plan is not provisioned. As it should change to GPRS from gprs.
You need to call Orange, asking for technical support and explain the problem.
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Thanks for helping mate.
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11-06-2009, 02:54 PM
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#14
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BlackBerry Mensa
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
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No probs.
__________________
~Midnight Draven
"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
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