[reddiss18]

Hi,

I am using windows 7 and i am unable to sync my 8300 with Outlook, it never goes past my address book, i am also unable to do a back up. I am lost as to why. Any help would be greatly appreciated.

[tsac]

This may help.



Calendar entries will not synchronize from the BlackBerry smartphone to Microsoft Outlook
Document ID: KB10105

Modified Date: 08-18-2009

Document Type: Support


--------------------------------------------------------------------------------



--------------------------------------------------------------------------------

Products
BlackBerry® Devices
BlackBerry® Enterprise Server for Microsoft® Exchange



--------------------------------------------------------------------------------

Environment
BlackBerry® Enterprise Server for Microsoft® Exchange
Microsoft® Outlook®



--------------------------------------------------------------------------------

Overview
Calendar entries created on the BlackBerry smartphone do not synchronize with Microsoft Outlook. However, calendar entries created in Microsoft Outlook synchronize with the BlackBerry smartphone.




--------------------------------------------------------------------------------

Cause
This issue could be caused by the following:

The BlackBerry Enterprise Server service account is a member of a protected group.
The BlackBerry Enterprise Server service account does not have correct permissions on the Microsoft® Exchange Server.



--------------------------------------------------------------------------------

Resolution
Cause 1
The BlackBerry Enterprise Server service account is a member of a protected group.

Resolution

Create a new service account for the BlackBerry Enterprise Server.

--------------------------------------------------------------------------------

Cause 2
The BlackBerry Enterprise Server service account does not have the correct permissions on the Microsoft Exchange Server.

Resolution

Confirm that the BlackBerry Enterprise Server service account has the correct Microsoft Exchange permissions. If correct Microsoft Exchange permissions are required, complete the following steps:

For Microsoft Exchange 5.5

In Exchange Administrator, enable the Service Account Admin permission for the new BlackBerry Enterprise Server service account in both the Site and Configuration containers. See Microsoft Exchange 5.5 documentation for more information on setting permissions.



Right-click the Exchange administrative group name.
Click Delegate Control.
Click Next.
Open the Delegate Control window by clicking Add.
Open the Select Users, Computers or Groups window by clicking Browse.
Select the new service account.
From the Role drop-down list, select Exchange View Only Administrator.
Click OK.
Click Next.
Click Finish.
Open Exchange System Manager.
Click Administrative Groups.
Click First Administrative Group.
Click Servers.
Right-click the Microsoft Exchange server name.
Click Properties.
Select the Security tab.
Make sure the Allow inheritable permissions from parent to propagate to this object check box is selected.
Choose the BlackBerry Enterprise Server service account name and check the boxes to allow permissions for Administer information store, Receive As, and Send As.
Click Apply.
To finish, click OK.

[reddiss18]

I don't know where I go to access those Exchange applications you are talking about. I apologize.

[tsac]

Try this to configure your PC and BB. Basic info for all windows versions.



How to configure the calendar to synchronize with Microsoft Outlook


Modified Date: 02-11-2010

Document Type: Support
Products
BlackBerry® Desktop Software
BlackBerry® Devices


Environment
BlackBerry® Desktop Software version 4.2 to 5.0.1
BlackBerry® smartphones
Microsoft® Outlook®


Overview
Configure the calendar to synchronize specific calendar entries between the BlackBerry smartphone and Microsoft Outlook.

For BlackBerry® Desktop Manager version 4.2 to 4.2.1

To configure the calendar to synchronize all items, future items or items that fall within a range of days, complete the following steps:

In BlackBerry Desktop Manager, open Intellisync®.
Click Configure PIM, and select Calendar.
Click Configure, and select Advanced Settings.
On the Date Range tab, select one of the following options:
Transfer all scheduled items
Transfer only future items
Transfer items within a range of days. Type a value in the Days prior to today and Days after today fields.
Alternatively, if the BlackBerry smartphone is running BlackBerry® Device Software version 4.0 or later, complete the following steps:

On the Home screen of the BlackBerry smartphone, click Calendar.
Click the trackball, and select Options.
Highlight the Keep Appointments field, display the menu, and select Change Option.
Select one of the following options:
15 Days
30 Days
60 Days
90 Days
Forever
Click the trackball, and select Save.


For BlackBerry Desktop Manager version 4.2.2

To configure the calendar to synchronize all items, future items or items that fall within a range of days, complete the following steps:

In BlackBerry Desktop Manager, open Synchronize.
Click Configure Synch and select Calendar. Note that the BlackBerry smartphone must be connected to the computer for the Configure Synch option to be available.
Click Configure and select Advanced Settings.
On the Date Range Tab, select one of the following options:
Transfer all scheduled items
Transfer only future items
Transfer items within a range of days. Type a value in the Days prior to today and Days after today fields.


For BlackBerry Desktop Manager version 4.3 to 5.0.1

To configure the calendar to synchronize all items, future items or items that fall within a range of days, complete the following steps:

In BlackBerry Desktop Manager, click Synchronize.
Under the configure heading click Synchronization.
Click Synchronization.
The Select Device Application window will appear.
Select Calendar.
Select the appropriate application to synchronize with, and click Next.
Configure synchronization direction, and click Next.
The following settings can be modified:
Transfer all scheduled items
Transfer only future items
Transfer items within a range of days. Type a value in the Days prior to today and Days after today fields.



Additional Information
Configuring the BlackBerry Desktop Software to synchronize with Microsoft Outlook over a USB cable takes wireless synchronization out of the picture, keeping synchronization local between Microsoft Outlook, BlackBerry Desktop Manager, and the BlackBerry smartphone.

[reddiss18]

Ok your response is quite clear, i need to clear up something, i am unable to sync on the whole, it starts and 3/4 of the way the error message, Unable to read application data. I don't know if that clears it up, I have done all those things you have suggested. I think the first response u sent has something to do with the problem "Cause 1
The BlackBerry Enterprise Server service account is a member of a protected group."

[tsac]

two things, first download a new copy of DM. Delete the old one and install the new one. Then give it a try. the first response was for a server issue. Unless your working on a BES it wont apply.

Also make sure the place your having the backup saved has the space or is not a drive thats read only.

The DM change may clear up the problem. dont forget to do a battery pull once ready to connect to the new DM software. Allow the BB to load and be ready.

[reddiss18]

Ok i have removed the address book sync and it is working but i want my address book synced as well.

[reddiss18]

I have the latest software, downloaded from BB.com

[BB-Tech support]

Originally Posted by reddiss18

I have the latest software, downloaded from BB.com

Did you delete intellisync folder?

[devnull]

Originally Posted by reddiss18

I have the latest software, downloaded from BB.com

bb.com???

[reddiss18]

Delete the folder from where?

[reddiss18]

I am only seeing a dll. file called ilsync.dll and ilsyncEx.dll.

[tsac]

The address book will sync if you have one of the applications that work like Outlook. Also you must set options in the DM to control the sync via wire unless your on a Business server( BES).


Synchronize organizer data such as tasks, memos, contacts, and calendar entries so that organization data on the BlackBerry smartphone and the email application on the computer are identical. When wireless organizer data synchronization is on, organizer data is automatically synchronized over the wireless network. Turn wireless organizer data synchronization on or off for the following BlackBerry smartphone applications:

Contact list
Calendar
Memo list
Task list
To turn wireless organizer data synchronization on or off, complete the following steps:

On the Home screen of the BlackBerry smartphone, click Address Book.
Click the Menu key, and then click Options.
Click Desktop.
In the Wireless Synchronization field, select Yes to turn on wireless organizer data synchronization or No to turn it off.
Press the Escape button.
Click Save.
Repeat these steps for the calendar, memo list, and task list applications.

[reddiss18]

My Blackberry is the 8300 so i don't have wireless capability. I tried a back up as well and everytime it reaches the point of my BBGroups it freezes. I am really lost and its starting to piss me off.