[Nico57]

Hi all.

Whenever we activate a new BB 9700 on our server, PIM sync does not start and we get this message instead:

Application downloads or admin changes require device to reboot for approx 2 minutes.
Device inoperable for voice, data and 911 while rebooting. Notice 1 of 1.
Automatic reboot in <x> minutes if no selection made.
[REBOOT NOW]

Then when we click on the [REBOOT NOW] button, it just hangs forever.
A battery pull fixes this though, PIM sync starts once the device is back online.

AFAICR, we never had this problem with older models (8100/8110/8310/8800/8820/8900/9000/9500).

Our carrier has a 5.0.0.586 update (.321 preloaded) which somewhat eases up the process, delaying reboot until PIM sync is done (and with no hang).

A device which has been activated once, then erased, can be re-activated with no extra reboot.
After a factory reset however (javaloader -u resettofactory), reboot request is triggered again.

So obviously, something has changed in the default IT policy on these devices.

This is annoying because:

• it now takes an extra reboot to activate a device
• I've not seen much reports about this, and I'm concerned it could be a very specific local issue

Now what I'd like to know is:

• what was changed exactly in this new policy
• is the new default policy more secure or less secure
• should we adjust our own IT Policy to match that one
• if we do so, will it affect our current users

Please share you experience with these devices on your BES!

[Nico57]

There are actually two KBs about this:

KB19947 - 'Reboot Now' prompt prevents enterprise activation from completing successfully
KB21135 - When trying enterprise activate BlackBerry 9700 device reboots.

None of those is really helpful though.