I guess I have to put this in here, so I got a new blackberry 8700c and all for a user they using BES and I have activated it and everything. The activation went alright but it said it had some problem downloading all the address book. But anyways I need to find out how to direct the emails to his blackberry. If you send a email it uses the correct email but how do i get the handheld to pick up the emails if you send to it?? thanks all.
Regarding the problem downloading the address book, that user probably has D-lists setup which they are not able to sync either by BES or tethered; the user would need to re-key these manually on their BB.
If the handheld is registered w/your BES email delivery is automatically established.
right I just keep trying to reactivate it because it's not recieving any emails it's coming up during activation even though activation will complete "address book database failed" or a error simlar to it. I'm just not sure what to do but keep reactivating it. And retry over and over.
well I can't remove the user from exchange bro he uses that email right now and this dude a is a big wig. Now when you delete the user it'll say "are you sure to do you want to delete blackberry info off the server" do I want to do this? Then when I add the user I can still activate it remotely correct? btw thanks for the help so far this has been a huge headache and this guy is a huge client of ours. =(
*Side note it will almost finish activation but still has the address book error (and says incomplete activation), some old email comes in his mail box and he has his contacts and can send email just fine.