[attorneyBB]

I have a couple of users who are having this issue and wonder if someone has seen this before. Basically the following events take place.

1. Email arrives in Outlook Inbox;
2. Open email, deal with it, then move it to the correct subfolder, which removes it from the Inbox;
3. Open Messages in Blackberry and delete the email referenced above;
4. Go back to Outlook and the email is now in Deleted Items.

How do I stop it from being removed from the subfolder to the Deleted Items?
The setting on the blackberry is to Delete on Handheld only. I'm stumped.

[kelvin]

This is working correctly. When you delete on the BB it will also delete in Outlook. The best way to handle this is to sync the BB / Outlook after step 2 (make sure you have the option to hide filed items set to Yes). This should move it from the BB inbox.

[crazydude]

from messages click menu options=>email reconciliation select whatever email change delete to 'prompt' and for on conflict make "mailbox wins"

now when you delete it prompt either mailbox & handheld or handheld only

hope this helps

[attorneyBB]

thanks Kelvin. I thought that if the setting was set at "Delete on Handheld only" that it wouldn't remove it from Outlook no matter what took place. Is that not the case?