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Search took 0.02 seconds. Search: Posts Made By: JGonzalezGUS
Forum: BES Admin Corner 09-18-2009, 03:04 PM
Replies: 5
Views: 5,071
Posted By JGonzalezGUS
He doesn't want to receive them at all.

He doesn't want to receive them at all.
Forum: BES Admin Corner 09-18-2009, 01:54 PM
Replies: 5
Views: 5,071
Posted By JGonzalezGUS
Blackberry Messenger logoff possible

I have a user who wants to be occasionally 'out of contact'; he doesn't want people to send Blackberry Messenger messages to him.
He is aware that he can change Status to Unavailable, but according...
Forum: BES Admin Corner 04-30-2009, 04:17 PM
Replies: 2
Views: 812
Posted By JGonzalezGUS
Thanks, Chris for the quick reply. Since it'll be...

Thanks, Chris for the quick reply. Since it'll be months before we upgrade Domino, I'll probably be upgrading to BES 5 before then. Cheers.
Forum: BES Admin Corner 04-30-2009, 01:14 PM
Replies: 2
Views: 812
Posted By JGonzalezGUS
8830, Domino 6.5.4 and HTML E-Mail

Just performed my first upgrade of a VZW 8830 to 4.5.0.138.

While HTML works OK reading mail from my personal E-Mail account, BES E-Mail from our Domino 6.5.4 is still only text.

I've checked...
Forum: BES Admin Corner 11-17-2008, 05:23 PM
Replies: 22
Views: 4,228
Posted By JGonzalezGUS
The same thing happens to me. I discovered my...

The same thing happens to me. I discovered my problem was SNMP service. I now stop it manually before trying to update BES.
Forum: BES Admin Corner 10-09-2008, 01:38 PM
Replies: 8
Views: 1,039
Posted By JGonzalezGUS
>>>>>It also doesn't delete on the server...

>>>>>It also doesn't delete on the server REGARDLESS of the delete on handheld/mailbox setting when you select delete prior on a day.
AH, thanks TargetIT. I hadn't thought of that one.
Forum: BES Admin Corner 10-09-2008, 01:13 PM
Replies: 8
Views: 1,039
Posted By JGonzalezGUS
Sorry. Since my question is related, I'm jumping...

Sorry. Since my question is related, I'm jumping on this thread.....

Currently we have set to delete on device but not on server mailbox (Domino environment). We are contemplating changing that...
Forum: BES Admin Corner 09-11-2008, 08:52 AM
Replies: 20
Views: 2,739
Posted By JGonzalezGUS
We run Domino 6.5.4. Action/Sync is there.

We run Domino 6.5.4. Action/Sync is there.
Forum: BES Admin Corner 08-14-2008, 04:00 PM
Replies: 7
Views: 1,768
Posted By JGonzalezGUS
Thanks. DavidAdams, let me know after you...

Thanks.
DavidAdams, let me know after you upgrade to 4.1.6 - we upgraded from 4.1.4 and this problem started after the upgrade to 4.1.6.
I discovered that if I "clear stats" for the same user a...
Forum: BES Admin Corner 08-11-2008, 04:01 PM
Replies: 7
Views: 1,768
Posted By JGonzalezGUS
Just tried your suggestions, Ash. I changed...

Just tried your suggestions, Ash. I changed DebugLogLevel to 7 for Manager. Started Manager, tried Clear Stats (user) and closed Manager, then changed log level back to 3.
Nothing additional of...
Forum: BES Admin Corner 08-11-2008, 08:37 AM
Replies: 7
Views: 1,768
Posted By JGonzalezGUS
Hi, Ash, Tried on several users - same error....

Hi, Ash,
Tried on several users - same error. Error is only with clearing user stats and it does NOT clear the stats.
I'm able to add and delete users without problems as well as clearing SERVER...
Forum: BES Admin Corner 08-08-2008, 10:59 AM
Replies: 7
Views: 1,768
Posted By JGonzalezGUS
Unable to save update to user statistics

Recently upgraded to SP6. Today I tried "Clear Statistics" from BB Manager and it gives a pop-up window with the error: Unable to save update to user statistics.
MNGR log has the following:
"SQL...
Forum: BES Admin Corner 08-05-2008, 01:22 PM
Replies: 6
Views: 981
Posted By JGonzalezGUS
This happens to us often when the user changes...

This happens to us often when the user changes phone number. We use Verizon Wireless (CDMA) and discovered that the best way to get sync back again is to go to Advanced Options / Host Routing Table...
Forum: BES Admin Corner 08-05-2008, 09:05 AM
Replies: 0
Views: 841
Posted By JGonzalezGUS
NBES memory after SP6 upgrade

I know that the ever-climbing memory utilization of NBES is a known problem. We had been running 4.1.4 for a while and NBES memory was not unusual. We stop/start Domino once a day. Last night we...
Forum: BES Admin Corner 07-25-2008, 08:04 AM
Replies: 1
Views: 751
Posted By JGonzalezGUS
4.1.4 to SP6 - which .exe to use?

Dumb question probably, but I'd like an answer just the same and not try to guess at it:
We want to upgrade to SP6 from 4.1.4. We have Tx1 Support. Logging into Support site I go to where it says...
Forum: BES Admin Corner 07-18-2008, 08:33 AM
Replies: 68
Views: 14,404
Posted By JGonzalezGUS
SoUnCool, where did you get MR4? On the download...

SoUnCool, where did you get MR4? On the download area I only see MR1, 2 3 for SP4?!?
(sorry for the dup - didn't realized post had rolled into page 2)
Forum: BES Admin Corner 07-18-2008, 08:24 AM
Replies: 68
Views: 14,404
Posted By JGonzalezGUS
SoUnCool, where did you get MR4 for SP4? I went...

SoUnCool, where did you get MR4 for SP4? I went looking for MR6 and I only see MR1, 2 and 3?!?
Forum: BES Admin Corner 07-18-2008, 07:56 AM
Replies: 68
Views: 14,404
Posted By JGonzalezGUS
We run 4.1.4 MR1. The vulnerability fix says MR6...

We run 4.1.4 MR1. The vulnerability fix says MR6 is required. I see only in the Download area up to MR3 (no MR4, MR5 or MR6). Where can I find MR6?
If that is a typo and instead it should read...
Forum: BES Admin Corner 06-26-2008, 09:03 AM
Replies: 2
Views: 1,102
Posted By JGonzalezGUS
Thanks, x14 !

Thanks, x14 !
Forum: BES Admin Corner 06-25-2008, 11:09 AM
Replies: 2
Views: 1,102
Posted By JGonzalezGUS
Calendar without E-Mail

Running BES 4.1.4 for Lotus Domino 6.5.4.
I tried searching for the answer for wasn't able to find.
Question: a user wants to wireless sync her Notes Calendar only - she doesn't want to get E-Mails...
Forum: BES Admin Corner 04-24-2008, 03:14 PM
Replies: 7
Views: 1,596
Posted By JGonzalezGUS
Again, thanks everyone. It took a call to Tx1...

Again, thanks everyone.
It took a call to Tx1 to get the 8830 activated. I had to delete the user from BES, re-add him and then activated successfully the 8830. Support said for some reason BES was...
Forum: BES Admin Corner 04-23-2008, 04:25 PM
Replies: 7
Views: 1,596
Posted By JGonzalezGUS
Thanks a lot to everyone for the quick answers....

Thanks a lot to everyone for the quick answers. I'll keep my fingers crossed that there are not glitches.
Forum: BES Admin Corner 04-23-2008, 02:45 PM
Replies: 7
Views: 1,596
Posted By JGonzalezGUS
Thanks, bakerfall. Clarification, please. Do...

Thanks, bakerfall.
Clarification, please. Do you mean, his current, now working, 8703e does NOT need to be erased and disabled? when the 8830 is activated, the 8703e will simply stop sync'ing and...
Forum: BES Admin Corner 04-23-2008, 08:05 AM
Replies: 7
Views: 1,596
Posted By JGonzalezGUS
Temporarily changing Blackberry device

I have what I hope is a simple question.

All of our devices are 8703e (Verizon Wireless - CDMA).
We are in the USA. We have a user that is going to travel to Europe and we're getting for him an...
Forum: BES Admin Corner 03-21-2008, 03:40 PM
Replies: 5
Views: 5,009
Posted By JGonzalezGUS
Thanks for the replies. I'll tell the user. I...

Thanks for the replies. I'll tell the user. I don't encourage personal Blackberrys, but then, we only have 2 other personal devices, the rest belong to the firm.
Forum: BES Admin Corner 03-21-2008, 10:11 AM
Replies: 5
Views: 5,009
Posted By JGonzalezGUS
Wipe device question

Running BES 4.1.4 and Lotus Domino 6.5.
99% of our users have 8703e from Verizon (no SIM card). A couple of users have their own Blackberrys. When the user leaves employment we wipe the device....
Forum: BES Admin Corner 11-07-2007, 11:42 AM
Replies: 6
Views: 1,793
Posted By JGonzalezGUS
We have a Express server that we use for applying...

We have a Express server that we use for applying MS patches, RIM SPs, etc prior to doing it on our full BES.
That said, we originally had 2 Express and upgraded one to full, using an upgrade key,...
Forum: BES Admin Corner 11-05-2007, 11:57 AM
Replies: 5
Views: 1,225
Posted By JGonzalezGUS
Are they the right kind of CALs? BES Express...

Are they the right kind of CALs? BES Express uses different licenses than the "full" BES.
Forum: BES Admin Corner 11-02-2007, 03:12 PM
Replies: 40
Views: 4,416
Posted By JGonzalezGUS
Instead of talking so much about hdawg, we should...

Instead of talking so much about hdawg, we should pass the hat, contribute, and buy him a banana!
Forum: BES Admin Corner 10-31-2007, 10:23 AM
Replies: 92
Views: 14,002
Posted By JGonzalezGUS
QUICK! Thanks, hdawg. I added the link to my...

QUICK! Thanks, hdawg. I added the link to my favorites.
Forum: BES Admin Corner 10-31-2007, 10:15 AM
Replies: 92
Views: 14,002
Posted By JGonzalezGUS
Although we have Tx1 support I can't find...

Although we have Tx1 support I can't find anything about the upcoming SP5 (whenever that may be). Is there a URL I can go to to read about it?
Thanks,
Forum: BES Admin Corner 10-26-2007, 10:09 AM
Replies: 3
Views: 3,628
Posted By JGonzalezGUS
Just FYI, we have a similar log message every now...

Just FYI, we have a similar log message every now and then. In our case, it is caused by Notes "E-Mails" that are not E-Mails, but Notes "Forms". Our E-Mail is heavily customized and integrated with...
Forum: BES Admin Corner 10-26-2007, 10:04 AM
Replies: 5
Views: 1,037
Posted By JGonzalezGUS
We use Verizon 8703e and have a similar problem...

We use Verizon 8703e and have a similar problem about 50% of the time when users "port" their previous cell number to the Blackberry. We figured out that to fix the problem, we have the user...
Forum: BES Admin Corner 10-24-2007, 03:34 PM
Replies: 7
Views: 2,505
Posted By JGonzalezGUS
Why oh why do it tonight? Wait a week (October...

Why oh why do it tonight?
Wait a week (October 31) and let the witches take care of it!
Forum: BES Admin Corner 10-24-2007, 03:30 PM
Replies: 11
Views: 1,492
Posted By JGonzalezGUS
Running it here. OK, except for....lookups don't...

Running it here. OK, except for....lookups don't show Fax number. RIM replied to our support request:
"Our development group have classified this issue as SDR147792. This SDR is
scheduled to be...
Forum: BES Admin Corner 10-24-2007, 08:26 AM
Replies: 5
Views: 1,068
Posted By JGonzalezGUS
Reading this post made me check. We only get...

Reading this post made me check. We only get those about once every couple of days.
Forum: BES Admin Corner 10-18-2007, 12:12 PM
Replies: 4
Views: 1,120
Posted By JGonzalezGUS
Did you check if you have enough free CALs?

Did you check if you have enough free CALs?
Forum: BES Admin Corner 10-11-2007, 08:38 AM
Replies: 0
Views: 684
Posted By JGonzalezGUS
Invalid security sequence

We use the default IT policy without any changes whatsoever. We STRONGLY advice our users to set a device password. Some are complaining that they get the above error message when they try to enter...
Forum: BES Admin Corner 10-05-2007, 09:54 AM
Replies: 1
Views: 1,907
Posted By JGonzalezGUS
It looks like E-Mail with a VIRUS getting trapped...

It looks like E-Mail with a VIRUS getting trapped by your AV software...
Forum: BES Admin Corner 10-04-2007, 03:18 PM
Replies: 2
Views: 776
Posted By JGonzalezGUS
I'm myself relatively new at this (10 months and...

I'm myself relatively new at this (10 months and only 50 users). Have you checked PIM Sync settings on the User properties on the BES?
Forum: BES Admin Corner 09-28-2007, 03:06 PM
Replies: 0
Views: 596
Posted By JGonzalezGUS
MR1 for Service Pack 4 does not dispaly Office Fax for a contact after a lookup

Just one more post on this issue. Notification we got from RIM today:

"Our development group have classified this issue as SDR147792. This SDR is scheduled to be addressed in Service Pack 5 for...
Forum: BES Admin Corner 09-28-2007, 08:51 AM
Replies: 7
Views: 1,858
Posted By JGonzalezGUS
YES, SIR !!!!! (thanks, hdawg).

YES, SIR !!!!!
(thanks, hdawg).
Forum: BES Admin Corner 09-28-2007, 08:09 AM
Replies: 7
Views: 1,858
Posted By JGonzalezGUS
BES 4.1 post SP4 question: Java

For the past few days my BES server shows on the bottom-right a pop-up telling me that there's a new Java release available, click here to install it. Everything is running fine, so I'm scared to...
Forum: BES Admin Corner 09-27-2007, 10:29 AM
Replies: 2
Views: 2,142
Posted By JGonzalezGUS
Thanks for the link, hdawg.

Thanks for the link, hdawg.
Forum: BES Admin Corner 09-27-2007, 08:48 AM
Replies: 2
Views: 2,142
Posted By JGonzalezGUS
BES 4.1 post SP4 question: RimEsp.dll

A few days ago we upgraded to SP4 and MR1 with only minor hiccups.

Yesterday I remembered that as part of the original installation of 4.1.3 I had copied the RimEsp.dll file to our SQL server but...
Forum: BES Admin Corner 09-27-2007, 08:27 AM
Replies: 9
Views: 3,774
Posted By JGonzalezGUS
I don't know what MR1 really does. We applied it...

I don't know what MR1 really does. We applied it immediately after SP4 and a reboot because I had previously done it on a small 5-user server without any apparent ill-effects and because I didn't...
Forum: BES Admin Corner 09-26-2007, 04:03 PM
Replies: 9
Views: 3,774
Posted By JGonzalezGUS
Just a quick note that today we received a...

Just a quick note that today we received a confirmation from RIM that the Maintenance Release 1 is the cause of the FAX number problem. Here's the text of their message to us:

We have tested and...
Forum: BES Admin Corner 09-24-2007, 07:43 AM
Replies: 11
Views: 2,681
Posted By JGonzalezGUS
WHen we were running BES 4.1.3 it was using Java...

WHen we were running BES 4.1.3 it was using Java 5.09. The upgraded to 4.1.4 installed Java 5.11.
Forum: BES Admin Corner 09-21-2007, 03:58 PM
Replies: 9
Views: 4,387
Posted By JGonzalezGUS
Sorry about that. I had the same error message...

Sorry about that. I had the same error message and Cause #1 worked for me:
1-ran the generate bat file (did you use your server's FQDN?)
2-removed certificates
3-restarted MDS Services serivce...
Forum: BES Admin Corner 09-21-2007, 03:04 PM
Replies: 9
Views: 3,774
Posted By JGonzalezGUS
Thanks x14 and mahoward. Yes,...

Thanks x14 and mahoward.
Yes, OfficeFaxPhoneNumber is populated. I have been given read rights to the Domino addressbook on the BES production server and can see the entries on the correct fields....
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