[bfleming34]

i have a bb 7290 and when i go into options and try to turn off password, it wouldn't let me. also i can't find an internet browser on my 7290 HELP ME !!

[juwaack68]

Where did you get the device? If supplied by your employer, you most likely cannot remove the password since it's enforced via an IT Policy. If not from your employer (eBay), then there is a thread out here somewhere for removing the IT Policy. I'd recommend searching for 'remove IT Policy'.

[d_fisher]

Exactly what she said. If the device was supplied by your employer it probably has a policy applied. If it does, they can remotely reset the password for you. If the device is 'found' you won't get any help around here.

[BBtechrep]

Originally Posted by bfleming34

i have a bb 7290 and when i go into options and try to turn off password, it wouldn't let me. also i can't find an internet browser on my 7290 HELP ME !!

Something else to think about. If, say the blackberry did NOT come from some employer or was NOT on a Blackberry Enterprise Server, would it hurt to try reloading HHSW into the device to at least give it a try?

Also, if you are missing the Internet Browser icon (assuming the above is true), then check to make sure you have purchased the proper data plan for your bb via your carrier's bb help desk support line and try doing a "Register Now" to bring in the Blackberry Internet Service Service Books into your device.

Make sure you are within coverage area of your city/state and have good signal and go to OPTIONS/ADVANCED OPTIONS/HOST ROUTING TABLE and clicking the track wheel once and selecting "Register Now". Back up one screen and go under "Service Books" to check to see if you have any service book entries listed. Chances are if this is the step needed, then you will have several service book entries for the Internet Service and should see the browser icon almost immediate.

Just something else to consider. Hope this helps.

BB Tech Rep